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Thank you for your feedback, Matt. We apologize you had a bad experience. Please call April Babcock at your convenience. She is our Customer Relations Manager, and her job is to be an advocate for Landers customers to get issues resolved like this one. You can reach April at 318-797-1233 ext 2155 or [email protected].
1566336700
1
Worse customer service I have ever encountered. Buying a Jeep, price confirmed at the desk with exact amount. We filled out paperwork - waited two hours then they came back to say the price quoted was wrong and upped the cost by 20k. Unbelievable, I have never encountered such service like this before in my life. If I could rate it a zero I would. By the time we got home they changed the price online higher but I have pictures of the Jeep, price and Vin number with the original lower price. Will never step foot on this lot again - extremely unprofessional and has no regard for people or their time. Shae Gaskin posted this not Matt Gaskin.
Thank you for taking the time to review Landers and Liz! We are proud to have her on team. She is a great asset to our company, and all of her customers have said the same thing about their experience with her. We look forward to working with you.
1501367393
5
I want to thank Liz Simon for going above and beyond and answering all the question I had related to my jeep i have now and my inquisition on their new inventory. When i decide to buy my my new Jeep she will be the one i go to.
Thank you for your honest feedback Mark. Landers strives to create an electric and friendly atmosphere for our customers that has garnered us the highest honors from FCA with the Customer First and Mark of Distinction awards. We apologize we missed that mark for you. We would like to hear more about your experience. Our Customer Relations Manager April Babcock is available at your convenience to hear more about it. You can reach April at 318-797-1233 ext 2155 or [email protected]
1528847709
1
Service department very slow. Employees walk around very sluggish with no sense of urgency. Be prepared to wait.
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