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Product reviews
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I love their products BUT we had to order my sons Little Cowboy belt and ithas taken more then 6 months to get. We still to this date have not received it. Also the girls are not well informed of their products. I asked about kid jeans she said they didn't have any and as we looked around they have a entire wall of them.
So I was shopping in this Western store and they have perfumes to test with no sprayer pumps on them so a lady asked how do we test these if they have no sprayer pumps and she said here I have them with me I can let you try them but we keep the sprayers behind the counter because the homeless people come in and they use the tester perfume so they can smell nice! I got angry and left the establishment because I feel bad for the homeless person that notices they smell bad and they try to go to into a store and make themselves smell nice and are not allowed to! I doubt they get a ton of homeless people trying to use their perfumes! besides I could go in there try everything on tester perfumes and never buy a thing and they're never going to say anything! So what's wrong with once in awhile letting a homeless person Sprints themselves with a nice perfume so they feel better about themselves? I guess the clerk didn't really need to tell people why they keep the sprayers behind the counter but because but because she did it kind of disgusted me
I'm sorry that we did not provide the level of customer service that you are used to experiencing here at Baughmans - hopefully we will not let you down again. Thanks for your comments, reviews always help us to improve, whether they are positive or negative.
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Amanda the store manager needs to learn customer service skills. I have done business with them for over 40 years and this has been a complete mess of service.
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