Prestonchryslerdodgejeepram reviews

1666020617

Rick Getic

google

1

They wanted to sell me parts I did not need, which would have costed me a additional 1500.00 dollars.

1610484057

Randy Paulovich

google

Hi Randy, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.

1610402444

1

Purchased a used 2016 GMC Sierra from Preston on 10/13/20. They gave me a IOU to have 4 tpms sensors put in being the vehicle did not already have any as part of the sales offer. Due to my busy work schedule, I was not able to schedule this service until 12/2/20. I showed up for my pre-scheduled Appointment that they told me should take 1 to 1.5 hrs at 8am to find out that they did not have the parts on site to do the job. A job that should have taken about 1hr kept me there until 10:50am just to find then install 4 tpms sensors. After leaving the dealership, they never programmed the tpms sensors to the truck and stated that simply driving will connect them, I later found this was not the case and they needed programmed so my tmps dash light remained on. But gets worse, much worse. I was driving my GMC Sierra on Wed 12/9/20 northbound on I-376 crossing over the bridge above Bradys run park in which my tire went flat almost immediately. I had to drive my vehicle aprox 150 yards to clear the bridge and guard rails to pull off the side of the highway, the valve stem on the drivers side rear tire fell into the rim causing the tire to go flat, and destroying the tire. This ending up being a $234.01 repair. I called and spoke to Sales Mgr Tony Orlando about this incident on 12/12/20, emailed him a recap with pics and invoices of repair and have not heard anything from them. If this wasn't bad enough, it happened again. Was driving southbound I-79 right by Morgantown on Fri 1/8/2021 aprox 70mph. My truck pulled a hard right on me as I was driving then I saw smoke coming from my passenger side front tire. I was able to slow down and get to the side of the road. The Valve stem fell into the rim on this tire causing it to go flat. Had to get emergency repairs as I was traveling at Glotfelty in Morgantown, which by the way was AMAZING! Wasn't able to shop around for price cause I needed a tire to continue my travels. They replaced the tire, replaced the tmps / valve stem that got destroyed due to this, AND programmed the TPMS sensors so that at least if this ever happens again that I would get a little bit of notice. @ a cost of $407.27 for these repairs. I have never in my life had this happen once, rather than twice in just a month. Don't get me wrong, I have got a flat tire before, but not for negligence of such a simple Job like installing valve stems properly. Contacted Preston again today, they routed me to the person that I was able to talk to about it which ended up being Sales Mgr Colby. Colby told me he NOT the person that can help me and told me he would get my issue over to the Service mgr that never followed up with my from last month. I typically don't write reviews, and I am HAPPY with my truck, however I want others to know what kind of experience you receive from this place. They pressured me into purchasing the vehicle the same day I went to just take a look at it, I could have said no. I wish the same sense of urgency would revolve around serious safety issues as I described above, but they don't have time for that..... VERY Disappointing. I would encourage no one to give them a dime!

1650946381

Peaches Hawk

google

Hi, thanks for taking time out of your day to review us. We look forward to serving you again soon!

1651074318

5

Everyone was so helpful and went out of their way to make the purchase of our car a success...we highly recommend preston auto #1 in customer satisfaction

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John Golletti

google

5

Just bought my third vehicle in 18 months from Joe Trocci at Preston Jeep/ Preston Toyota! He always takes the time to find exactly what we are looking for regarding model, color, options etc. He also spent extra time setting up my wifes phone and showing her all the options on her new Jeep. The lease was up on her 2018 Jeep so she got the 2021 80th anniversary edition, which is a sharp vehicle! Joe is great to deal with and always takes care of us!!! He truly goes above and beyond!!!! If your looking for a new vehicle, contact Joe Trocci!

1556120501

Sandra Leibler

google

Hi Sandra, This is not the kind of experience we seek to provide. Unfortunately, pre-owned cars sell quickly, if you see something else you like please call me to my direct number 724-944-3416 and I will personally check the availability for you. -Bobby Preston

1556288774

1

No luck here. First I looked at their website. Had to click on CHECK AVAILABILITY. Why not remove the car if it's unavailable? Just a way to get your contact info. I got a text from someone asking if they could communicate by text. (Oh brother...) I said yes and never heard back. OK. Four days later I decided to just drive there. Left work a hour early. Drove there. The car was "just sold." Right. I was not in the mood to just hang out there for hours, so I tried to pick out a couple of cars to see. The salesman kept talking to me about value. Fine, but let's talk about it WHILE I'm looking at a car. Long story short, I was there half an hour, had to keep going back in to find the salesman, and left without even driving a car. Oh well. My fault for pursuing a place that starts out with a fake text message and no response. Good luck, folks!