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Disappointing experience. They unexpectedly charged me $25 for looking at my car's exhaust when I came to pick up the car. They provided no notice that they charge $25 to merely inspect the car. In fact, other body shops give free oil changes and free car inspections to entice new customers. Furthermore, they refused to apply the $25 to the potential future repair of my exhaust, if I decided to come back to them.
This is a terrible business which does not deserve one penny of your money or time. I erge any hardworking person to read this in entirety before going there. After the incident that was my experience here, I have waiting more than a month as to not just speak from anger but to detail why no one should unknowingly enter such an establishment. There are so many more honest and professional businesses that deserve your hard-earned money. My car was brought here on an early Monday morning and I spoke with someone on the front end. I was told that my car needed a certain part for my brake line issue that they had to go out and pick up but besides that the work is quick and will be done the next day, Tuesday, but they would call me when it was done so I could pay over the phone since I live house out of state and would come in town the following weekend solely for this purpose. When I asked for an estimate they specifically told me more parts might be needed after the initial lines were fixed so keep that in mind with the price. I made it clear that I live out of state, at school, and would be coming hours away solely for my car so when they didn't call all week, I figured they were just busy. On Saturday, as I was on my way from another state, I had to call and was told they were working on it. Ridiculously enough, they started working on my car on Saturday, a full 4 days after I was told it would be done. The day they I was supposed to hand the car over to me and I was the one to call them. I was told they would call me back when they were done. When they called, they said that they couldn't finish the problem today and they were closed on Monday there was nothing they could do. This guy was not apologetic to the least to tell a working student who has to miss her classes to stay another day till Tuesday if they could even finish then. On Tuesday I have to call twice before I got someone and was told 2 to 3 hours. When I didn't hear from then after 5 hours, I ubered over to their 100 degree, no lie, office and was told they were still working. Mind you, my mechanic brother told me he has done his brake lines in less than and hr. 20 minutes later when I decided to wait, I was told that they had honestly finished hours earlier but they had put my key in the wrong car and the keys were sent to Tennessee and mailed back but the key never made it back with the envelope. They boldface LIED to me when I first entered and this can all be verified. How could they have fixed my car with no key and how could they swear my car was finished hours ago when they had time to receive mail from Tennesse? I waited there for 4 hours in 100 plus degree conditions as they wasted time and had to pry my door open in order to make a replacement key. It was suggested that it might take another day because they couldn't get someone over but it was already Tuesday and I wasn't having it. Only then, did they get serious.You must be there demanding service, which is not right. They lack professionalism. Finally, 4 hours later and right at closing time, they handed my car over and forced me to pay over $500. I entered my car and the starter area was 2 inches hanging out. I have a picture of this. I was not asking a favor from family, this is a business that I was paying for over $500 of work from. I should not have to beg or have been lied to. They tried to distract me and send me to the mall but if I wasn't there, they would not have gotten a spare key made that day. To add fuel to the fire, the short guy in the front was extremely rude and unapologetic. He refused to talk to my mechanic brother because he was not his customer stating, "I dont have to speak with him or anybody". And refused to lower the price after losing my car's original key and sending my key to Tennessee which was all their fault and having ingredients me miss school I pay out of pocket for. The story is detailed but please trust a working student who had to pay extra hotel fees and miss classes for such unavoidable issues. Do not take you hard earned and unrespected time here.
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