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I was going to not post my review hoping Mountain View auto would resolve these issues but its Absolutely disgraceful. Dont use this shop. My Tesla model 3 needed new paint, Charged insurance and myself and did not paint the whole car with failure to match color. Not to mention they charge $129+ /hr for labor alone. The body shop lied & said that my bumper had been worked on prior even though Ive never had bumper work done on the vehicle. Not to mention they had my car for almost a Month with no estimated time, or consistent form of communication on when it would be completed. Overspray was all over the vehicle, along with dents and black scuffs, also chemical residue on my center console that also had to be buffed out. All this auto body wanted to do was argue and make excuses. Completely embarrassing. Dont waste your money, your time or your sanity on this place.
As far as car repairs go, my experience with Mountain View Auto has been pretty good. During my most recent repair, the customer service was good, the quality of the work (as far as I can tell) was good... based on these factors I would probably recommend the shop to a friend. HOWEVER. The detailing shop used for cleaning cars before returning them to customers (Progressive Car Care in Totowa) is downright horrible, and has made a mess out of the interior of my basically-new vehicle. They slathered my truck's interior with a disgusting "protectant", probably ArmorAll, leaving just about every surface extremely shiny, slippery, and attracting dust like no other. So far, not even a degreaser (Simple Green) has been able to remove this product from my interior. This has left a sour taste in my mouth and it's disappointing that Mountain View Auto uses a car cleaning provider with such poor detailing practices. I would have expected a shop of its caliber to have higher standards when selecting a partner to outsource such work to. If you're taking your car here for any major work and you care even a little bit about your vehicle's interior, I would recommend opting out of their complimentary cleaning services. EDIT: After scheduling an appointment with a professional detailer, I found out that said car wash is notorious for using a TIRE SHINE for cleaning the interior, which is incredibly difficult to remove. I'm at a loss for words.
Such an amazing experience, car looks brand new, Karen is amazing, super nice and kept me updated on everything being done to the car. They even cleaned my car and vacuumed it. Will definitely recommend this place to others!
Rush job on my car.. after I picked up the car.. engine light was on.. and my car heater was not working.... I called them back they told me they did not have anything to do with it... very poor quality control...
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