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Wilkink
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Wilkink reviews
Information about Wilkink
4,89
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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See example1651602176
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyZ09pRkxBEAE!2m1!1s0x0:0xa7166a0ddefdc05e!3m1!1s2@1:CIHM0ogKEICAgID2gOiFLA%7CCgwIgObFkwYQoPbI_wI%7C?hl=en-US
Eliza Lawrence
google
https://www.google.com/maps/place/?q=place_id:ChIJd2PMdwqaTYcRXsD93g1qFqc
Dear Eliza, I am extremely sorry for the miscommunication that you experienced with our team. We strive to treat all customers equal, and we never want anyone to feel overlooked. I apologize if we made you feel that your order was less important than any other. Here at Wilkinsons, we do our very best to be the best. The wonderful ladies on our Sales team always strive to do everything they can to allow our customers to have a fair and worthwhile experience. We not only want you to love the product but also the experience that you have with our team. We are more than willing to have a phone call with you to get a better understanding of what happened and where we as a company can improve. Our phone number is (801) 377-2476. When you call, ask for Talon Wilkinson, as I am one of the owners. I would love to help resolve this problem with you. Sincerely, Talon Wilkinson
1651595969
2
I cant speak to the quality of the print shop, but their communication and costumer service needs some improvement. I called a few times prior, about a month in advance, to sending in a design for a shirt I was hoping to have made for a company race. I was told that a two week lead time would give them enough time for art approval and printing the shirts. I worked with my designer to make this deadline, but unfortunately what I was told was incorrect. Or because they just received a lot of orders in mine was small and not as important. Regardless, they really need about 3-4 weeks lead time. If there are any issues with a deisgn you had made etc. the two week lead time starts from art approval not from submission of an order. Very very disappointed.
1608583808
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTNnVmQkh3EAE!2m1!1s0x0:0xa7166a0ddefdc05e!3m1!1s2@1:CIHM0ogKEICAgIDS6ufBHw%7CCgwIgJWE_wUQ0MfatAM%7C?hl=en-US
Ross Taylor
google
https://www.google.com/maps/place/?q=place_id:ChIJd2PMdwqaTYcRXsD93g1qFqc
Dear Ross, I am so very sorry that we were not able to anticipate die migration on the shirts that you brought in. It can be tricky to get an exact pantone match when product is brought in as apposed to being purchased from us. I am also very sorry for the poor service that you experienced. We have learned from this and hope to do better in the future. I hope the large discounts we provided helped to make up for this.
1613667154
1
It was a hassle to work with Jason. I would agree on something and 5 minutes later he would call me back and tell me we couldn't do it. When I got the gear back with the screenprint done on it, the colors were way off. Now my team is going to be running around with pink wolf heads on their chests.
1578937864
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNLTYtWmNnEAE!2m1!1s0x0:0xa7166a0ddefdc05e!3m1!1s2@1:CIHM0ogKEICAgIDM-6-Zcg%7CCgwIiNzy8AUQuPmvlwI%7C?hl=en-US
Dave Neal
google
https://www.google.com/maps/place/?q=place_id:ChIJd2PMdwqaTYcRXsD93g1qFqc
5
Service was excellent. We needed a quick turn around time for our project and they exceeded our expectations. We will absolutely use them again.
1596844760
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDME5HWW5RRRAB!2m1!1s0x0:0xa7166a0ddefdc05e!3m1!1s2@1:CIHM0ogKEICAgICC0NGYnQE%7CCgwI2NW3-QUQkLXUvwM%7C?hl=en-US
Claire Crand
google
https://www.google.com/maps/place/?q=place_id:ChIJd2PMdwqaTYcRXsD93g1qFqc
Thanks Claire! Glad to help you with your custom engraved wedding presents and look forward to working with you again in the future!
1596998154
5
Wilkinsons has such a wide variety of services they offer. I've been making wedding presents there for awhile now and I'm always so pleased with how it turns out. They are beyond friendly and willing to work with their customers. I would recommend them to anyone with 100% confidence that they would be satisfied and pleased.
1613511657
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5dDhUTHhBRRAB!2m1!1s0x0:0xa7166a0ddefdc05e!3m1!1s2@1:CIHM0ogKEICAgICyt8TLxAE%7CCgwI6fewgQYQwM3n1gE%7C?hl=en-US
Lacey Loop
google
https://www.google.com/maps/place/?q=place_id:ChIJd2PMdwqaTYcRXsD93g1qFqc
Hi Lacey, I am so very sorry that you did not have a good experience with us and we are sorry that the invoice says "engraving." We need to update that to say "imprinting" as "engraving" is deceptive. :( We would be happy to refund the whole order for you as we have a 100% satisfaction guarantee. We have tried to reach out a few times to see if we could make it right, but we understand you are busy. Feel free to call me personally at 801-377-2476 and I would love to issue you a full refund. We really do appreciate your honest feedback so we can correct our mistakes and provide better service and products in the future. Sincerely, Aaron Wilkinson
1613666725
1
I paid twice for an engraving fee for 20 medals. (Photo is of 10 in my cart) What I got was stickers and excuses on how their machine is not set up to engrave them. I wasn't offered or given a refund for the engraving charge. I'm not an employee, I don't know what's set up to do what. What I do know is I was charged an engraving fee and nothing was engraved. When I asked if plaques were engraved she said yes. And I again stated that it says engraved on the order. You could tell they were annoyed because I wasn't excepting that engraved to them means stickers. I left with my stickered medals.