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It was very difficult to get ahold of them. They didn't help me one bit with my leaf springs. Then ignored me after I was patient and respectful. Very disappointed.
Hi Carlos, I'm sorry our service did not meet your expectations or that of the person you referred. We take a lot of pride in performing the best alignments possible on every vehicle that passes through our shop. The very first step to properly aligning any vehicle is to make sure there are no worn, damaged, or missing parts. Our techs are trained experts in suspension, steering, and brake systems. We keep detailed documentation (checklist, measurements, suggestions, and required repairs) on every vehicle we inspect. I am more than happy to show you and/or the person you referred what we suggested and explain why we suggested it. Sometimes seeing the worn parts and having an explanation while seeing the worn part helps understand why we suggest what we do. I can assure you that we do not make suggestions for parts that do not need to be replaced or repaired. Honesty, integrity, and respect are highly regarded values by every person at Spring Works. Please give me a call to set up a time for us to physically show you the vehicle problems. Cordially, Leo
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Every time I recommend someone to get their alignment there they came back with a huge list of preventative maintenance about their car things that aren't bad or broken and they they them that their car needs them and they cannot do an alignment with out them. When struts have a little bit sf seepage they tell them that they have to be replaced. So do not go here unless you have a brand new car if not they just want to take advantage of see. They just want to make the most they can out of you.
So far been over 3weeks with multiple emails and absolutely zero response on a quote for custom springs. Even got the direct email to the custom side and still nothing
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