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I hate that I have to give 1 star!! Single ladies beware they will treat you like an idiot. Dealt with Beadles Southend completely different experience.
Hi Darryl, Thank you for your kind review; we are happy to pass along your comments to Neil and the team here at Lookers Land Rover Chelmsford! We strive to deliver an excellent customer experience, and delighted we finally resolved your issues and reinstated your faith in Lookers. We do hope to be of service to you again in the future.
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4
I initially had a recurring problem with my car that the garage was unable to fix after a few failed attempts. They then were not effectively progressing further to get it resolved. I ended up having to notify complaints, which is when the manager, Neil Worrow became involved and everything changed for the better and reinstated my faith in customer service not being completely dead. He personally too over dealing with my car and got it successfully resolved over two attempts within 2 weeks. The customer service after his involvement restored my faith in Lookers Chelmsford JLR and would certainly use them again. Would have given 5* but I needed to recognise the initial failures.