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Hi Paul, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (330) 644-1800 so we can work towards a resolution.
1623410302
1
PARTS the parts department is shady you ask for a right hand control arm and they send you a left and will not tack it back knowing they screwed up and sold you the wrong side will never use them agen
How we treated you is not right. We sincerely apologize about your experience and the way you were treated. We have improved our people and process. We hope youll give us another chance in the future.
1511492364
1
One star, if that. Maybe if you buy a brand new car, they might treat you well. But if you buy a used car from them, you are treated poorly. Our salesman did nothing but talk about himself while we looked at vehicles. Whoever does the body work is horrible. We asked for touch up paint to be removed and now we are left with giant swirls where someone didn't know how to buff correctly. On top of that, a light came on, so we took it to the dealership... Lets just say that the part that was on "back-order" must really be back-ordered because it has been MONTHS and we have not heard a word from them, other than the salesman calling to see if we would recommend our family/friends to them. The back-ordered part was brought up again during this phone call and yet a few more months go by and still not a peep. Don't waste your time and money on these airheads. Go somewhere you can be treated with more respect! These guys are as fake as their suits.
Alexandra Team Infiniti of Akron thanks you for the great review. We are so happy to hear our team was helpful and you had a great experience here. Lesa B
1583771094
5
I had a great car buying experience! Helpful and professional staff. I'm completely satisfied and recommend them highly, especially Nate from service department who did a great job and left a great impression of place. Thank you!:)
Hello Zariah, we're happy you found our staff to be so supportive during your experience here at Infiniti Of Akron. We are always more than happy to assist you if anything else comes up. Take care!
1648833706
5
Came from Michigan with my dad to get his new car and it was definitely worth it! Crystal was amazing! Very friendly & extremely helpful throughout his whole process, would definitely come back to get my car!
Chris, We apologize for the inconvenience and miscommunication. Thank you for your feedback and we will make efforts to avoid this situation in the future.
1583848757
1
Called this Dealer about a car that was on Marketplace. The lady said see saw it on there inventory but not sure if they had it said she would get back in thirty minutes never a call then after one hour got text from another salesman want to know what i was i interested in told him iwas talking to a lady about the car he said didn't know of her took my information said he would call back in thirty to forty-five minutes never called i texted him back never nothing don't like to be lie to stay away from this Dealer the car was took off marketplace the same day
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