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Subaruofrochestermn
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Subaruofrochestermn reviews
Information about Subaruofrochestermn
4,30
305 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBck52Q1h3EAE!2m1!1s0x0:0x21585755d1307cf4!3m1!1s2@1:CIHM0ogKEICAgICArNvCXw%7CCgsIkbTe3QUQkOGgDw%7C?hl=en-US
Brian Sauter
google
https://www.google.com/maps/place/?q=place_id:ChIJLWJIS39Y94cR9Hww0VVXWCE
Hi Brian, We are sorry you have not had the easiest of times with your Acadia. I will personally look into your case and get in contact with you shortly to make things right. Thank you for your honesty, your opinion matters to us and your satisfaction is important. Talk soon, Josh Update: Brian, please feel free to bring your vehicle by Subaru of Rochester so that we can take a look at it. If there is any fault of ours regarding this repair, we would be happy to work on your vehicle free of charge. We would also be happy to provide a loaner car for you provided that you schedule your maintenance in advance. We hope this helps, please contact us whenever is convenient. We have done our best to be accommodating for any issues that arise with this vehicle and will continue to do so for you! Update: Hi Brian, We are sorry that your vehicle has given you a headache, but hope that you can understand that we are not responsible for an AC leak that happened in October after you purchased the vehicle in April. We have tried to be accommodating including covering half of your repair costs and/or including free labor to this point because we are serious about customer care. We hope you understand that a vehicle you paid approximately 12,000 for before taxes and title is not worth the same now as it was the day you bought it, especially with additional time elapsed and mileage on the vehicle, not to mention that trade in is not the same value as retail price. We understand that we may not be able to alleviate the frustration you have had, but we have been more than reasonable in working with you up to this point and offered above fair blue book value for your trade as well. We will continue to keep our communication with you open and work with you because your satisfaction is important. If you have any additional concerns or we can add any insight into this situation, let us know. Thank you, Josh
1532828098
1
I bought a GMC Acadia for $13,900 from them in April 2018. The first week I had it the heat wasnt working so I had to bring it back and they fixed that. . I have only had the car for a total of 7 days and then the ac was hissing badly and the ac was not working on the passenger side or the rear where my 3 month child was. Took it back again and said it was fixed and charged me $600 in parts and labor was free. In total it would of cost me $1500. I thought that was a little unfair but I got over that. The car still is hissing and it is now the end of July 2018 and the ac again is not working when the car is parked. Talked to Suburu and we worked it out where they would cover half of the repairs. Had another $1500 ac leak come up and this time we spent All day there promised to get a good deal on trading the car back because this was getting ridiculous. Found a car and for the a car I now have $16000 into the offered me 10,000. They car way more about there bottom dollar then customers.
1549986575
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvLXN1S1NnEAE!2m1!1s0x0:0x21585755d1307cf4!3m1!1s2@1:CIHM0ogKEICAgICo-suKSg%7CCgwIj9aL4wUQkPDllwM%7C?hl=en-US
Kacee Grubb
google
https://www.google.com/maps/place/?q=place_id:ChIJLWJIS39Y94cR9Hww0VVXWCE
Kacee, we appreciate the feedback and apologize for not meeting your needs. If there's anything else we can do for you let us know. We will try to improve our process for the future. Jake Subaru of Rochester
1550005864
1
If it was possible to get a negative rating, I would do that. The sales people here clearly make too much money because they had zero interest in providing us with additional details that were asked on a different vehicles within their lot therefore not wanting to make a sale. It took multiple emails and contacting a sales manager there to get part of the additional information we were requesting. We won't be looking at any other vehicles at this location!
1580070470
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNzb3FuZUtnEAE!2m1!1s0x0:0x21585755d1307cf4!3m1!1s2@1:CIHM0ogKEICAgICsoqneKg%7CCgwIxuy38QUQiInt1gI%7C?hl=en-US
ann loth
google
https://www.google.com/maps/place/?q=place_id:ChIJLWJIS39Y94cR9Hww0VVXWCE
Ann, thanks for the review. We really appreciate your feedback, and we are excited to hear (but not surprised) that Elliott and Lucas took extraordinary care of you. Feel free to reach out if you have any questions or if you have any photos with your new Outback that you want to share! Love What You Drive, Jacob
1580232119
5
Elliott Norwood is the person to see at Subaru. Lucas Kirkham was fantastic in the service department. Overall, thrilled with my new Outback
1603240531
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpdVB6eTNBRRAB!2m1!1s0x0:0x21585755d1307cf4!3m1!1s2@1:CIHM0ogKEICAgICiuPzy3AE%7CCgwI04S-_AUQ0ObJ0gM%7C?hl=en-US
julie streib
google
https://www.google.com/maps/place/?q=place_id:ChIJLWJIS39Y94cR9Hww0VVXWCE
Julie, it's an honor to serve you and your mom! Elliott is exceptionally good at his job, helping customers understand the ins and outs of our vehicles and the buying process. We're always here to help you love what you drive! Regards, Jacob Marketing
1603459669
5
Was looking to upgrade my mom's subaru to better safety features. we initially looked at the dealerships in Iowa where we live before coming to this dealership. Elliot Norwood did great job and made my mom feel comfortable. He took extra time to sit in the car and explain all the new technology to her and was very patient with her questions. We're very happy we came to Minnesota and the care Elliot showed us.
1662135813
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1djdmcFhnEAE!2m1!1s0x0:0x21585755d1307cf4!3m1!1s2@1:CIHM0ogKEICAgIDuv7fpXg%7CCgwIhdzImAYQsLmdhwE%7C?hl=en-US
NICHOLAS GUZIAK
google
https://www.google.com/maps/place/?q=place_id:ChIJLWJIS39Y94cR9Hww0VVXWCE
Hi Nicholas, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (507) 285-4777 and we will do our best to make this better.
1662707952
1
Avoid at all costs. I recently bought a 2005 Honda Pilot from this dealership. Everything was fine but the engine had an oil leak. They offered to fix it because it was not functioning properly.this was initially supposed to take a day or two. This took over a week. They called us and told us to pick the car up. We were not available at the time so we picked it up later that night. Once we showed up they told us it was not ready and it could be anywhere between 30 minutes to 1 hour. We left because we didn't have the time. they dropped it off the next morning and we test drove it. It was terrible. The heat shield was loose and shaking, the steering wheel was off center and the A/C didn't work. None of these were problems when we originally bought the car and did the paperwork. The car also wasn't detailed like they promised. We returned it and waited another week for it. Once we went back and tested it again the issues were fixed but if we went over 50 MPH the steering wheel started shaking violently. Nobody even bothered to test drive it. It is clear they do not hold any accountability for any workers there and that they have a lack of care when it comes to customer service. Do not even bother trying to buy anything used here.