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Giang, We sincerely apologize for the inconvenience. Customer service is of the utmost importance here at Irvine Subaru, and we are constantly making updates to our service department to provide a better experience for our customers, while remaining efficient. Please call Operations Director, Sergio Sanchez at (949) 584-9420, if you wish to discuss further. Update 04/18/2017: Hey Giang, thank you for taking the time to update your review. We are happy to hear your feedback about our improvements made to our service department.
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3
The service department has improved significantly over the past 2 years.
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Hello Susan, we're happy you found our staff to be so supportive during your experience here at Irvine Subaru. We hope you continue to choose us for all your automotive needs! Take care!
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5
Service department is so helpful and Laura was very professional & personable. Love my Subaru!
Laharl, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (949) 837-3500 and we will do our best to make this better. Carissa Sanchez (949) 837-3500 [email protected]
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1
Terrible service / maintenance department. One department tells you your part will arrive in 5 days and another says 2 months... Also Carissa Sanchez. The number you listed is the general sales number and does not have your extension. I asked for you and they told me you don't work there and are remote so that was no help.
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