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We contacted our sales rep asking how long the purchase would take he said thirty minutes. Two hours later we were only checked on twice while waiting by our sales rep explaining they had a lot of other customers. Not any closer to our purchase, we had previous obligations and needed to get on our way but were still interested in the vehicle. The sales rep stormed off after we told him this with no goodbye, no handshake. It was incredibly rude and not in any way professional. After receiving no follow up I called the sales manager who had the sales rep contact us. After replying to the sales rep about establishing another time to come in we never got an answer. It was an absolute joke in customer service. They put on a good show but lack patience and understanding that you work on the customers time. After my experience I felt that we were trying to sell our business to them. I would not recommend anyone buy their car here especially first time buyers. Truly an unpleasant experience.
Jacob, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Greg Gunn General Manager
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Sold me the apex lojack gps system which still reads my vehicle as being 5 states away. Its literally useless and it was a mandatory install which was great as I bought my vehicle 6 months ago and still do not have the chip I need for heated seats and stealing wheel which is supposed to be standard installThey also charged me 1200 for a pair of step bars that cost about 600 according to the price in the maintenance shop IN THAT DEALERSHIP. This took them an hour to install and when I asked my salesmen about the price difference he was too shady to explain the price difference to me. Very unsatisfactory. This dealer is clearly bottom of the barrel and doesnt mind doing the local bcs community dirty. Dont do any business with them.
Friendly and helpful staff. Knowledgeable and catered to our needs. The folks made us feel at home and made it a pleasurable experience! Thanks yall and GIG EM!
Good car buying experience, but very poor service and parts department. I called about getting a replacement part for my truck. The guy put me on hold to finish his conversation about a TV show with his coworker. I guess he forgot to put me on mute. What a lazy SOB! Y'all need to fix your people. Also, my wife was interested in buying a new Tahoe Z71, but nobody ever got back with us. You'd think for someone interested in a 60k+ vehicle they'd call you back. Nope! Taking business elsewhere!
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