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I am very disappointed with the service I received here, salesman Manuel was a liar and made promises that were unkept. Gave a down of $2,500 for a Mercedes CLA on a Thursday and said it'd be ready by Saturday-Monday. Saturday came and was sold to another person and was not informed of this until Tuesday when I called. Very unprofessional of Manuel and the sales manager doing the deal.
Very bad experience with Land rover. First they were charging me some taxes on my lease and had to drive over and get paper work to clear that out. Then they sent a notice for maintenance service; which I thought was included on the lease. They charged me $ 200, returned car with empty gas tank and didnt even vacume the car. I've leased other vehicles and they always do free Full service on your lease. I thought these people would do the same especially since lease is much more expensive...not good service at all. For now I'm stuck with the lease but this is the first and last time I will deal with them.
Me atendieron súper bien, soy muy amables y atentos, despejaron todas mis dudas y me ayudaron mucho en la aprobación me atendió Miguel Castro, súper recomendable!
Don't buy from this dealership!!!! In May of 2021 we purchased a Velar from The San Juan Dealership. First we gave them 5 thousand down and signed all the paperwork. A week later they sent us the car to Laredo and we gave them a check for 35 thousand. A week later we noticed that the the passenger rear view mirror wasn't working and that all the trim around the car was falling apart. My wife tried to get the salesman who sold us the car to pick up the vehicle for a month but to no avail. When I found out what was going on I called the dealerships manager no answer no call back,I called the salesman no answer no call back. Finally I got the only person with a back bone around the place. His name was Hector Flores to bad he's not there anymore. He got on it right away the next day they picked up the car and it took them 2 weeks to fix the issue . I got the vehicle back and the passenger rear view mirror wasn't working. I called them back and they told me they forgot to program it. Six months later we noticed that the underbelly protection grill was hanging off so I pushed into place. In the morning we went to Firestone to rotate the tires while the guys at Firestone had the vehicle in the air I inspected the underbelly protection grill ,it had no retaining clips on it. All this time we have been traveling up and down Texas and that underbelly protection grill could have fallen off at any time. And when my wife called San Juan they asked her if she had hit anything can you believe that....Oh the rear view mirror isn't working properly.... I called yesterday and talked to the service manager ,she told me that there was nothing she could do since it wasn't a hazardous item. That I would have to call the 1 800 number and schedule a pickup myself.....Would you look at that...I guess falling off parts and rear view mirror you can't see from isn't hazardous....What a joke....
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