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Harry, we take customer feedback very seriously and we would appreciate the opportunity to learn more about what led to your 1-star review. Please reach out to our, Customer Care Manager at any via Email at [email protected]. We look forward to hearing from you.
1521237003
1
I don't know if it just happened to me or anyone else that after agreeing to web price they change there price 15k, the vehicle was not even available to drive. Waste of time...
I called to buy a $70,000 Audi with cash. The sales people refused to negotiate and said a cash sale wasn't to their benefit but they would take my business. Wow. Okay. Fine, I really want the car. The car has twice as many miles as advertised, shouldn't they bring down their asking price? No, fine, I really want this car. They said I had to put a deposit down. Okay, fine. I gave them my credit card number after calling them back multiple times. No exaggeration 15 times. Terrible salesmen. I waited three more days calling a handful of times to make sure my car was there because I was going to fly to Seattle to pick it up, no one calls me back. They never took the deposit and finally called me today, two weeks later to see if I was still interested. Well, I was interested enough to call Bellevue Audi, they put a deal together for me in two days, enough time to pick up my A7 and drive it back home. Unbelievable how poor the customer service was at Larson, a $70k cash sale that they couldn't have cared less about. I was astonished enough to look at the other reviews, and lo and behold, same stories for high dollar cash sales. Spend your money elsewhere.
Thanks for the kind words, John! We do our best every day to exceed expectations! We will share your kind words with Stanton! Thank you for being a part of the Larson family!
1518026341
5
Stanton Hejira is one of those rare entities in auto sales in that he truly cares about his customers and goes above and beyond to make sure that each of them are happy with their Porsche and with the entire sales process. If you're in the market for a Porsche there is no better sales person.
Thank you for leaving us this nice review, Lawrence! We're glad you had a great experience, and we really appreciate you coming in to see us. If you need anything else for your Cayman, please don't hesitate to let us know! Best regards, Porsche of Tacoma Team
1543394653
5
I was happy to drive from Bellevue, WA to have my 2016 Cayman serviced by Porsche of Tacoma. April OBrien was friendly and efficient and Jeff Manning was very welcoming and great to meet. Recommend Porsche Tacoma and was worth the extra hour drive from Bellevue, WA!
Andy, we would like to talk to you regarding your experience and what events transpired to warrant this feedback. Please email us at [email protected] so we can speak on this topic further and try to turn this around for you! We hope to hear from you soon. Regards, ~The Larson Porsche of Tacoma Team
1567791272
1
Parts department personal is rude! Don't do business with them.
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