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I've taken my car to this place twice, and I was disappointed both times. Each time they: *Neglected to inform me of price/costs of service and tests. *Neglected to get my okay before performing a test. *They charged me twice for one test which was taken care of at time of checkout, but it felt deliberate and not by mistake. *Neglected to properly diagnose the issue. *Failed to fix the issue. For the prices that they charge, their service level is subpar. They performed a test on my electrical system and told me everything was fine, but the issue persisted. They charged me $150 to supply me with a diagnostic code, and then they told me they couldn't fix it. I would expect any mechanic to be upfront about pricing and services they can provide before they perform the work. If someone were to ask me if they should take their care to Expert Auto Repair, I would have to say, "No." I don't feel that I was treated fairly at the business.
Great service as always, have depended on this shop for over a decade, for both old cars (66 & 67 Ford) and new. No surprises, just good work at reasonable prices.
As someone who spent 30 years in the automotive aftermarket, I've learned that the experience one has with a particular business, whether it be an auto parts store or repair facility, can have as much to do with the customer as with the supplier of goods and/or services. My own experience, both as a supplier and as a customer of Expert Auto Repair, has been nothing short of excellent. But of course, each person will have his or her own viewpoint. My family, my colleagues in health care and numerous friends and acquaintances have all taken their car woes to Expert Auto Repair and have been thoroughly satisfied. And the truth is that, given modern technology and human limitations, one is bound to make a mistake now and then. No professional is exempt from this inevitability. The important factor is how one's supplier deals with unexpected problems. Again, the people at Expert Auto have bent over backward to make sure that everyone I know has been satisfied with their overall experience. And this must not be limited to me. Any cursory examination of the Yellow Pages or the Internet will show that independent auto repair facilities are disappearing. The ones that remain stay on top of new technological developments and treat their employees well. To me, that describes Expert Auto Repair.
You have got to be kidding me. They always charged so little that I thought I'd found a great place... until I realized that they weren't actually doing work they said that they had done. Was told that a ball joint was replaced when actually they had merely greased the old one really well, making it SEEM new for a while. Was told that problems I had on my older vehicle could not be fixed, which turned out not to be true. Was told that I needed repairs which I did not need. The list goes on. If you want to pay a reasonable price for service you don't actually get, this is the place.
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