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Jackwinegardnerchevy
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Jackwinegardnerchevy reviews
Information about Jackwinegardnerchevy
4,36
382 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNncDdlSnVRRRAB!2m1!1s0x0:0x9093d99eab2ed7e1!3m1!1s2@1:CIHM0ogKEICAgICgp7eJuQE%7CCgsI3sGJmQUQ-IShew%7C?hl=en-US
Brittany Johnson
google
https://www.google.com/maps/place/?q=place_id:ChIJTxw3_UGlt4kR4dcuq57Zk5A
2
The sales floor, is awesome. I purchased my first vehicle there and they gave me an excellent rate. Everyone was friendly and helpful. Now, unfortunately for the bad news. The first car I purchased I had to bring right back because it was shaking violently when I applied the brakes. I brought it back a few times, and was told nothing was wrong. I went to my own mechanic and was told that there were heated cracks in the rotors. I had to pay out of pocket for repair and new rotors before my first oil change -_-. Now, I traded in that car for a 2011 model Chevy Malibu. Rick was my sales guy. Super nice, customer service was on point! Did everything he could to work with me. When I test drove the vehicle I noticed a vibration. I let Rick know that and he assured that it would be fixed. Here it is, March 2014. I have brought the car back over 5 times for 'repair.' The first time was the vibration and a scraping noise when I drove. The technician said he didnt hear anything, which was UNBELIEVABLE unless he had the radio turned up. So, I got the car back and the noise was so loud. I even had the cashier ride with me and she heard it before we even made it out of the parking lot. I recorded the noise on my cell phone and sent it to Rick for him to play to the service dept. Now all of a sudden, he hears it. Got that fixed, but they still did not fix the vibration issue. I had another sales guy ride with me and he confirmed he felt the vibration and AGREED that i should not have to pay out of pocket to fix this. Tonight was the last straw, and I was just told to 'deal with it.' Or in their terms, 'there's nothing else we can do.' I have been the most patient with these guys and out of options. I dont even receive a phone call when my car is fixed, I have to call in to find out! I have documentation of everything since the issues with my first vehicle. I guess, it makes me an idiot for purchasing the vehicle before it was fixed. Everyone was awesome customer service wise, however I wont be buying from this dealer again.
1457622416
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRNG9yZ2V3EAE!2m1!1s0x0:0x9093d99eab2ed7e1!3m1!1s2@1:CIHM0ogKEICAgICQ4orgew%7CCgsIkJuGtwUQgOHrFw%7C?hl=en-US
Jesse “Jay” Billingslea
google
https://www.google.com/maps/place/?q=place_id:ChIJTxw3_UGlt4kR4dcuq57Zk5A
1
My gripe is that Ive paid $68k for a 2015 vehicle that has issues that the service team didnt/ cant resolve. Over the past year, Ive put it in the shop for issues ranging from; Driver side seat problems, excessive wind noise, steering column clicking noise issues and rear end noise. The driver side seat issues has been in the shop at least three different times. Each time there was a different approach/part that needed to be ordered. The last fix appears to be working (fingers crossed). There still remains two issues that have not been resolved (excessive wind noise in the cabin compartment and excessive clicking noise in the steering column). During my last visit to Winegardner, I requested the service manager Doug to go on a test drive to point out the issues. He stated that he clearly heard the noise. We then test drove another vehicle (same year and model) and he confirmed that those noises were not present which indicated that the problem was isolated to the vehicle I owned. After completing the GM recommend fix (Steering column bearing replacement), the steering noise improved but was not fully resolved. The issue I have here is that the ticked was closed out as Normal trait of the vehicle. GM used that to get out of doing anything addition. The service manager (Doug) acknowledged verbally that there was clearly an issue, but CYA write up in the ticket was the show stopper. When I reported this to GM, they referred back to the close out ticket (Normal trait of the vehicle) offered and apology and a 1 year OnStar subscription, REALLY That didnt fixed the problem. Because of the numerous issues and repeated visits over the past year, I requested a bye back as I felt/feel that I have a lemon. GM replied that my vehicle did not meet the criteria for a bye back and simply offered a free OnStar subscription renewal. Meanwhile, I have a vehicle with steering column issues that have not been resolved. In the event that there are future issues with other vehicles and God forbid result in accidents or possible injuries, they will not be able to argue a case for not knowing (Law Suite in the making).
1614085734
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5MklHQkRnEAE!2m1!1s0x0:0x9093d99eab2ed7e1!3m1!1s2@1:CIHM0ogKEICAgIDy2IGBDg%7CCgwI5vzTgQYQuOin4QI%7C?hl=en-US
Mary Alvarado
google
https://www.google.com/maps/place/?q=place_id:ChIJTxw3_UGlt4kR4dcuq57Zk5A
5
Shane was amazing everyone was so nice and helpful me and my husband get 2 nice truck we are very happy about it, thanks so much
1613003068
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5dzgySlN3EAE!2m1!1s0x0:0x9093d99eab2ed7e1!3m1!1s2@1:CIHM0ogKEICAgICyw82JSw%7CCgwIvPKRgQYQiPu_sgE%7C?hl=en-US
Ava Brooks
google
https://www.google.com/maps/place/?q=place_id:ChIJTxw3_UGlt4kR4dcuq57Zk5A
5
I made an appointment for my 30,000 miles service check. I arrived at the time given and was out within the hour. Fast service and very courteous manager and staff. Great service!
1640785231
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtbnJiWGpRRRAB!2m1!1s0x0:0x9093d99eab2ed7e1!3m1!1s2@1:CIHM0ogKEICAgICmnrbXjQE%7CCgwIz8qxjgYQ2PSW0AE%7C?hl=en-US
big milk
google
https://www.google.com/maps/place/?q=place_id:ChIJTxw3_UGlt4kR4dcuq57Zk5A
Thanks for the awesome review! We work hard to meet expectations like yours, and were happy to hear we hit the mark for you. Come back and see us soon.
1649178212
3
All the staff the salesman and service people are great people they do a very good job the product is not so great brand new truck broke down eight months later the other brand new truck broke down as well so I traded them in so I can get to work and im a Dodge customer now. Wife did as well. I tried to work a deal before that but there was no inventory to choose from.