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I brought my lease vehicle in for a window leak, tire replacement, computer & gps glitches also an overall inspection. They updated my gps; still has glitches and doesn't turn on or no sound. They said my a/c needed filters and other maintenance; now makes a ticking noise. Put new tires on the back wheels but failed to tell me that the brake pads are worn down. I don't drive in heavy traffic and live close to work. I don't understand how the pads are worn down so much under 30,000 miles. Instead of fixing my windshield leak, they called me to say the window has a crack in it now. Crack is no where near the leak and I have to take care of it myself. After asking several times why are they returning my car to me with a broken windshield, the excuse was COVID-19. The cherry on top of this horrible experience was my vehicle was dirtier than when I brought it in. What happened to customer service and making sure a vehicle is safe to drive. I am very shocked at this. I've leased all my vehicles from other car brands and never experienced such low quality service.
Crystal, We apologize that you had an unsatisfactory experience. Due to recent plant shutdowns, there are delays in parts received from England that affects all JLR dealerships nationwide. We are presently limited in our service loaner fleet size, also due to plant shutdowns. While we strive to provide complimentary service loaners to all of our service guests, when we are limited in their availability, we do reserve them for clients who have sales and/or service history with us. Please feel free to contact me at 727-797-7070 if you would like to discuss further. Sincerely, Tom Hardeman General Manager
1599843665
1
DO NOT GET YOUR VEHICLE SERVICED HERE OR DEAL WITH THIS SH#$TY CUSTOMER SERVICE DEALERSHIP... I Purchased my 1st Range Rover discovery sport from another dealership because the local dealership did not have what I was looking for and for the price I was looking for. I was very excited as I had always wanted a Range Rover it now could actually afford one at 0 percent interest. The vehicle is brand new and I thought that I could get it service there as it is a warranty vehicle because it is brand new and I live in Clearwater. However whenever I called service department they told me that just to get the lights checked and get parts replaced even if it needed replaced would take 2 to 3 weeks it would sit in their lot they could not give me a loaner car because I did not purchase my vehicle from their dealership. They stated that it's a different story if I buy from them they will give me a loner. I'm wondering what land rover with think of this dealership providing this type of service to its customers. I am baffled by the c***** service in the poor customer service that I had on the phone I would not recommend anybody purchasing a vehicle from this dealership and/or using service from this dealership it is very poor service. Oh and by the way I'm health care professional and working doctors offices so I could send you many however because of this situation this morning I will not. Yeah so I am guessing if you buy a vehicle in another state and you move to Florida guess what people if you go to Clearwater they won't give you a loner because you didn't purchase it from them. What the actually F?
When you go to purchase your Land Rover or Jaguar go to Dimitt Automotive Group in Clearwater. Talk to Chris Simonelli he will take very good care of you. He helped me throughout the purchase process and was very honest answering all my questions. He explained everything very clearly and thoroughly. What he said that's what it was. No lies or tall tales (I've been through that in other dealers).
Dimmitt Land Rover exceeded my expectations for a pleasant car buying experience! From the beginning sales experience with Ewan and Phil, through finance with Naeman, insurance review with Michelle and after at home car introduction with Nick... everyone was absolutely wonderful. All were professional, kind and knowledgeable. It is evident customer service is their top priority. The insurance division definitely adds an additional extra touch and even saved me money. My additional concerns were addressed immediately and they assured extra follow up. My interactions with several of their other employees were just pleasant. I highly recommend Dimmit Land Rover!!!!
Dear bamin1966, Thank you for sharing your comments with us. We are sorry to hear that your service visit was not a positive experience for you. We take pride in providing complete and competent service and try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Sincerely, Dimmitt Automotive Group
1490107048
1
Worst dealership. Messed up my car during service and denied there is a problem. GO TO REEVES.
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