Terrehautechevrolet reviews

1609604292

Larry Barrett

google

Larry- we strive to provide 5-star service to our customers. Please contact us with additional information at 812-298-9413. Thank you.

1607007056

1

Appointment was at 9:30 am, didn't hear from the service until 5:20 pm.... I bought the car new in 2012. The heater and air conditioner blend door was found to be broken and they estimated $2300 for the repair, wanting to take the entire car apart including the windshield and entire dash. Part is priced as an $18 dollar plastic part. So the profit is $2282 to fix this. The problem is a CHRONIC problem with GM, if you own a GM from 2009 to 2014 at least and keep it long enough you will run into this. GM should recall the vehicle and pay for the labor. DESIGN FLAW.

1630238436

Chris B

google

We are disappointed to hear that your recent experience with us was not a positive one. We will be having our service manager reach out to you shortly to try and resolve the issue. Thank you

1628182534

1

I was having on-going problems with the brakes squealing and ABS Fault warning on my 2007 Colorado. After analyzing the issues, my service rep quoted me $980 to fix the issues, which turned out to be a rear drum that needed some TLC and 2 speed sensors that needed replaced. On Wednesday, 7/28/21 (I was out of town on business so), my wife picked up the repaired truck (after service department was closed). The final bill was a little over $1,000. While exiting the parking lot, my wife applied the brakes, which hesitated (like it has for the past year) and the ABS Fault warning light came on. My wife drove to our house (approx. 14 miles away) and the ABS Fault warning light is still on. I called the service department rep and left voicemail messages twice on Thursday, 7/29/21...no return call. I called the service department rep and left a voicemail again on Friday, 7/30/21...no return call. I called the service department manager on 7/30/21 and the receptionist said he was with a customer and would call me back when he was available and... you guessed it...no return call. I understand people are busy and I understand you already got my $ so my issue is obviously a low priority, but in my mind "Customer Service" doesn't end after you swipe my credit card. I spent over $1,000 and still have a vehicle that is unsafe and unfixed. Do I expect a dealership reaction to this review? No. Do I expect the issue to be fixed without me having to pull out my wallet? No. I only rated the situation 2 stars because the estimate was close to the final cost and the check-in process was smooth when I dropped the truck off. Exceptionally disappointing experience. UPDATE: I contacted the dealership to see if they would check the the on-going issue and was told that, basically, they can fix one thing, then when something else pops up, they fix that too. Against my better judgement, I took my truck back to Terre Haute Chevrolet and finally got a call back from the General Manager (the repair tech was "unavailable" to call me). Long story short: After paying another $400+, my wife picked up the truck and all was well. I returned from a business trip and drove the truck for the first time on 8/28/21. Less than 100 yards from my driveway, the ABS Fault light came on. I texted the General Manager, who invited me to bring the truck back in. Apparently, I didn't learn the first time, but DID learn the second time. I assure you, I will never darken your doorstep again. Additionally, (and my wife didn't tell me this part until a week or so after we had the first "repair" completed): when she went to the dealership to pay for the initial repair and pick up the truck, the receptionist was extremely condescending, and made a pathetic comment about not accepting debit cards because we "probably didn't have enough money on the card to cover the cost". FYI: our "debit" card, as the receptionist called it, is linked directly to our checking account...we had enough $ in the account to cover the cost and it's not the receptionists place to make that call, even before running the card. Pathetic customer service in ALL departments.

1633488074

Cindy Bray

google

Thank you so much for this great review! We are glad to know our staff was so considerate and helpful in your experience! We hope your dad enjoys his new truck!!

1633613904

5

My father was visiting from Arizona and we went looking at newer trucks as he needs a 4x4 where he lives. The staff was polite, obedient about wearing a mask, and just a great overall experience! The best part was the he is driving his new Dodge 4x4 home as he left early this morning. So thank you to everyone at Terre Haute Chevrolet!!!!!

1543866365

Joshua Doughty

google

Thank you for the kind words and review of Terre Haute Chevrolet! We appreciate you.

1544034737

5

Very friendly staff.

1411760802

Ste

google

1

I will never come back to Terre Haute Chevrolet for service, repair, or to buy another car. I have never had a problem with buying cars from them in fact their sales team is great and they were good to work with. HOWEVER, I had taken my 2010 Toyota Prius that I had purchased in to them A headlight was out and since I always got work done there I decided to ask them to fix the headlight as well. I guess that's where I went wrong. Dropped the car off as normal, received a call stating our headlight burned something and it needed a whole new assembly which would be a $300 fix. My fiancé told them ok no forget fixing the light then. She says ok and they hangup. Then later on we receive a call from her saying the car was ready and they were able to get a light in there so they went ahead and did it (although we told them to forget it) Well my fiancé went to pick it up signs the papers and the same lady states it's a temporary fix and is only expected to last a month max. We were charged a labor fee for the headlight. That's when I have a problem. We didn't tell them to squeeze a lightbulb in there as a temporary fix. We have another car we can drive. Well as I go up there they tell me "well we just figured it would save you from getting a ticket until you can get the assembly." Yet that's not what we ask to get done. My fiancé talks to the owner and he essentially shrugs it off and says they were trying to save us from a ticket & the "labor fee" was the cost of the headlight. So basically we have a stop gap of a headlight we didn't ask for yet we had to pay for. For that reason I will never go to terre haute Chevrolet again for anything. There is plenty of dealerships here that would appreciate my $25,000 I've given them over the past two cars that show they care and go out of the way to ensure a customer is happy Chevrolet they did not.