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Mr. Eubanks, We are sorry to hear about your frustrations. We know that buying a vehicle can be exciting and overwhelming. As per our conversation and the review of the transaction, there were three instances where we disclosed the pricing, but we will still happily refund your warranty. Our goal is five star quality service with every interaction and we do value you as a customer. Thank you for choosing us.
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1
Beware of the financing department ... Thought I was getting a warranty for 500 dollars...signed off on a bunch of papers and ended up with a warranty that costs 5000 dollars. Nobody ever VERBALLY mentioned 3000 dollars for this and 1500 for that. 91 minutes of video with the finance agent with no audio....how convenient. 91 minutes with a finance agent is about 75 minutes more than one should have to expirence. Beware. Yes a pro rated refund is available.
Anna, We are sorry for your less than welcoming encounter with us at Auffenberg CDJR. We strive to make everyone feel welcome and part of the family when they visit our stores or websites. Please allow me to help you in any issues that you had and I'm confident you will be more than happy with the Auffenberg Dealer Group family Michael P Murphy Sales Manager Chrysler, Dodge, Jeep, and Ram 1108 Auffenberg Ave Shiloh, IL 62269 Office - 618-624-2277 ext- Direct - 618-589-9455
1663190456
1
Worst dealership I ever dealt with. Unprofessional, unmotivated, misleading (right out lying) staff, no customer service skills! Just because they are the only dealership around here they think they dont have to make any effort to work or actually deal with customers, well Id rather drive to STL than deal with this deceiving, lazy staff. Zero stars is not an option, but if there were they would earn that honor! Zero, null, nada!!!
We did not mean to offend, we do apologize. We will look into better ways of informing our customers of vehicle's potential in the future.
1537316920
1
While we were shopping for a 2018 Jeep Rubicon, a salesman informed me that it had a 120 outlet in the back of the console & that I could plug in "my curling iron" on my way to work. We did NOT buy from this place!!
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