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Your chances of getting a good car are KIA (Killed In Action) if you shop here. They own this place, and you won't get what you need. Guess it's another year of taking the bus.
Hayden, we're happy you found Jimmy and our staff to be so supportive during your experience here at Jim Ellis Kia of Kennesaw. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please don't hesitate to reach out to us if there's anything more we can do!
1535224581
5
From the moment we walked in the door we didn't feel pressured, and all the staff are willing to go the extra mile for great customer service! This was the best experience in any dealership we have ever had! Thank you Jim Ellis Kia for being so helpful and getting us into our new car! We love our new Forte! Thank you so much Jimmy Hendrix, Andre Young, Chris Turner, Blake Hodoh, and Terrence Liddell!
Very rarely have to come in for service, and on this occasion, as usual, service staff was friendly, prompt and fast. I was notified when part came in, made an appt. and part was replaced that morning. Robbie made sure part was installed properly, Diana processed the paperwork for me when Robbie was assisting another customer so I wouldn't have to wait, and Lavar made sure my car was washed and ready to go. Couldn't ask for better service!
Mr. Webb, our general manager, Andre Young, will be contacting you to resolve this unacceptable service issue & to extend our apologies on the length of time it took to install your tires. We value your business and want to assist you in taking every advantage of the K900 Concierge Service.
1500039765
1
Arrived on time for my 7:30 am appointment to have 2 tires installed. It is now 9:15 am still not done. Service manager says they only have 3 technicians who can work on K900s and apparently that was why it is taking 2 hours to mount 2 tires. The K900 was my 2nd Kia purchased from Cobb County Kia. OK Cobb County Kia you just lost my future business. After posting the above Manager Andre Young called me and won me back despite the above. I sure wish I had known about the K900 concierge service. I will use it next time.
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