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Fairfieldcollisioncenter
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Fairfieldcollisioncenter reviews
Information about Fairfieldcollisioncenter
4,51
322 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxeHFXZnZ3RRAB!2m1!1s0x0:0xafa6a1e8ce1e0304!3m1!1s2@1:CIHM0ogKEICAgIDqxqWfvwE%7CCgwIy8SThwYQ0JTHwAM%7C?hl=en-US
Mitch D
google
https://www.google.com/maps/place/?q=place_id:ChIJMUenZHMQ6IkRBAMezuihpq8
Mitch, Your feedback is important to us and I would appreciate the opportunity to speak with you about the length of your wait for your wife's car to be repaired. Would you mind emailing your preferred contact information to me at [email protected]? I look forward to speaking with you. Best Regards, Brandon Schanil Fairfield Collision Center Management Team
1625848543
2
Quality of work seem fine, but it took over 3 weeks to get my wife's car back, which is far too long for relatively simple body work (replacing a rear door and quarterpanel). The worst part is they blamed this on part delivery, which apparently took two weeks (I highly doubt this), and I couldn't pick up my car while they were waiting since it was already disassembled. Customer service was mediocre at best; my advisor wasn't proactive and generally didn't help much (I received maybe two updates over the course of 3 weeks). Sadly, I'll probably return here as they seem to be the only certified body shop in the area for Audi and Porsche.
1647796095
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXaXJXRW13RRAB!2m1!1s0x0:0xafa6a1e8ce1e0304!3m1!1s2@1:CIHM0ogKEICAgIDWirWEmwE%7CCgwI_77dkQYQyL64vwI%7C?hl=en-US
Ivo Petrov
google
https://www.google.com/maps/place/?q=place_id:ChIJMUenZHMQ6IkRBAMezuihpq8
Ivo, Thank you for sharing your review. Your feedback is important to us here at Fairfield Collision Center and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, Brandon Schanil Fairfield Collision Center Management Team [email protected]
1647967234
3
Thank you for taking car of my car it looks great. Ely was a great communicator throughout the entire process. The reason why I give 3 stars is that initial estimate turned a small fender bender in to 3+ months of me battling the insurances for the value of a very unique car. Also, ordering the wrong parts didnt help at all. However, the quality of work is remarkable. Thank you!
1604505526
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpX29fb2ZREAE!2m1!1s0x0:0xafa6a1e8ce1e0304!3m1!1s2@1:CIHM0ogKEICAgICi_o_ofQ%7CCgwItp-L_QUQ8P3_uQE%7C?hl=en-US
Elizabeth Lee
google
https://www.google.com/maps/place/?q=place_id:ChIJMUenZHMQ6IkRBAMezuihpq8
Thank you so much for the wonderful feedback, Elizabeth! We love hearing it and hope you take care!
1604527682
5
Tony was great-went above and beyond in my repair, getting it done quickly, efficiently and didn't sacrifice quality in the process. I would highly recommend Funmi, Tony and the team at FCC.
1661290344
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR1cWRDS3N3RRAB!2m1!1s0x0:0xafa6a1e8ce1e0304!3m1!1s2@1:CIHM0ogKEICAgIDuqdCKswE%7CCgwI6I6VmAYQkMS9ywE%7C?hl=en-US
Robert Gomes
google
https://www.google.com/maps/place/?q=place_id:ChIJMUenZHMQ6IkRBAMezuihpq8
Robert, Please know that your satisfaction is very important to us and we here at Fairfield Collision Center would appreciate the chance to connect with you regarding your repair experiences and our level of communication. When you have a moment, please send your preferred contact method to me. Thank you, Brandon Schanil Fairfield Collision Center Management Team [email protected]
1661443396
4
Its really hard to find mechanics who you can trust to do a great job! I was in a car accident, and got the car towed to Fairfield. I just received the car today and Im so happy at the final result! My only critique would be communicating expectations. I was told on a few occasions that it would be finished on a specific day, just for that day to come and theres still work to be done on the vehicle. This went on for over 2 months. Thankfully, they were accommodating and towed the car to my place so I didnt have to make the long travel, which was very helpful! I give them a 4 out of 5. Even though expectations couldve been communicated better, Id still recommend this shop for their stellar work when all is said and done!
1601913684
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDMVphQnBRRRAB!2m1!1s0x0:0xafa6a1e8ce1e0304!3m1!1s2@1:CIHM0ogKEICAgIDC1ZaBpQE%7CCgsI1Ibt-wUQoKGhVg%7C?hl=en-US
Diane Amato
google
https://www.google.com/maps/place/?q=place_id:ChIJMUenZHMQ6IkRBAMezuihpq8
Diane, I apologize that you did not receive the level of service you expected and would like the opportunity to discuss the level of communication you feel you received as well as the length of your time quote. Can you please send your contact information to me at [email protected]? I look forward to hearing from you. Brandon Schanil Fairfield Collision Center Management Team
1602114162
3
So, when I received this survey requesting feedback I didnt understand why. I mean, read the other survey responses. Your work is phenomenal however your communication and time to complete work need so much improvement. The only reason I got my car done within the week you quoted me was because I made a pain in the butt of myself based on previous posted customer reviews.