Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Good morning, Mr Benton. We were very sorry to read your review and we are keen to investigate the issue you have raised. To enable us to do this, please can we ask you to contact Naomi Chan-Jackson (PA to the Directors) on 01473 276816 or by emailing [email protected] with your contact details. Kind regards, John Grose Customer Service.
1562661099
1
On the morning of the 09/07/2019 myself and my work colleague who I lift share to work with got out of our vehicle to encounter incredibly disgusting profanity from a passing John Grose Lowestoft Employee. The driver seemed to be one of the salesmen at the business and was driving a white Fiat 500. This is absolutely disgusting behavior from a person who we believe to work in a customer focused position at such a large business.
Good morning. Thank you for your feedback, we take all comments very seriously. We were very sorry to hear you were disappointed. Please forward your contact details to us at [email protected] and our team will do their best to assist you. Best wishes, John Grose Customer Service.
1631869613
1
Just like previous issues waste of time even trying ....
Good afternoon. Thank you for your recent 5-star review and positive feedback; we are so pleased to hear that you found our staff to be so helpful. We look forward to assisting you again in the future. Best wishes, John Grose Customer Service.
1601292460
5
Can't go wrong if you're looking for a Ford from a well established dealership..Some of the best salesman around.
Good morning. Thank you for your 5-star review and comments; we appreciate your feedback. We are always more than happy to assist you if anything else comes up. Best wishes, John Grose Customer Service.
1571041943
5
Great friendly service,would not take my car anywhere else for services or repairs. Buy all my used cars there.
Good afternoon. We were very sorry to read your star rating. We understand that a member of our management team has been in touch with you regarding your review. If you need any further help, please don't hesitate to get in contact. Best wishes, John Grose Customer Service.
1630681406
2
A email was sent to Ipswich branch and Lowestoft branch regarding what as happened from when l had bought the Kuga. 1.the disc brakes.2 the electric braking system. I am sorry that l cannot buy another Ford vechile. Keith Butler.
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