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They have no respect for you as an individual, instead treating people like walking wallets from which they try to extract as much money as possible to feed their highly efficient cash making machine.
I came in to get my back inner tube replaced but they forgot to remove the piece of glass stuck in there. I came back 5 min before closing and they were happy to fix it free of charge after. The carelessness attributed to a minor inconvenience but the customer service made up for that.
I went in with a request on a wheel truing, asking for some feedback on the state of my wheel. A person took my wheel and was back in less then 5 minutes and wanted to charge me 20.00 for their service. I asked for details about spoke tensions and said that you could not have possibly correctly Surveyed my wheel. Besides the 20.00 for less then 5 minutes of obtuse work done. Just from asking about the shady work performed the owner called me a Misogynist. Hmm. Get this straight I dont care who does the work, just do it correctly. So I asked why I was a misogynist and what did he mean and the few standing around started laughing saying you dont know what a mysogynist is? I said I know what it is but whats the reason you call me one? He never gave me one. As he kicked me out the door he made a comment about my family, most likely because hes seen me walk by w/ my nieces. I lived down the block. Low for any person to bring someones family into a wheel tru dispute. Loser! I bought a tru stand and Tensiometer and did it myself better then they did. I spent much money there before this occurred. My suggestion to anybody is just find a different shop. They will be nice to you until you disagree with them. A common theme nowadays it seems like. Not a good bicycle shop.
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