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I bought two recliners I am handicapped there to lift up Kind there a little over a year old both of them had to get fixed and one they fixed they fixed it wrong and it broke again dont ever take the extended warranty its a waste of time a guy came out looked at it seen it was broken told them the other one was broken they did nothing about it they said I have to file another claim to get the one that theyve already fixed thats broken still Ill never buy nothing from rooms to go again I hate Liars and incompetent people You should not have to wait months to get something fixed
Terrible customer service. No sense of accountability or taking care of the customers. For 4 months keep getting the run around from the so called customer care department who cannot really resolve any issues. The Columbus Dr store in Tampa is a complete cluster of liars. Managers are rude and do not follow thru. This entire chain needs to be reported to the BBB