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Took 10 minutes till someone came out from behind their little curtain, was greeted by a kid who couldn't have been older than 23. Greeted us, I asked about the service and got what I would hardly call an explanation of their services. All the while the kid is texting on his phone while I'm talking to him and eventually I gave up trying to pretend like I was interested in their business and left. This place looks like some slapped together rip off business.
My first order was two hats, black and white when I received them they were incorrect and we're were black and black to white fade, they said order one more and I'll send two... Ok these two show up black and white like I wanted but now the font on the front is black...on a black front hat. So I say ok here's the deal, and they promise to send me new ones. Well I received one..yes one hat today that that finally correct so here I have one hat in the color I asked for and I only had to pay just north of 110$ for it. Will never do business with them again.
Made my 3rd purchase here recently so I'm updating my review. This time we ordered custom hats for our little league baseball team. Everyone loved them. High quality embroidery and they got them to us quickly. Always a good experience here. We'll be back!
I've used unameit couple times now, ordering hats for myself and fellow drivers at the workplace. The quality is spot on as far as the embroidery goes, and with so many different product options you can hand pick just about any quality apparels you see fit for your needs. The price is exceptional, and beats going to the mall by a long shot! the turnaround usually is way faster than quoted, My last order shipped the next day after quote approval! Customer service is outstanding for this day in age...Unameit is my go to for custom apparel from here on out!
First I would like to say I have bought several items from this store in the last few years. The 2 gentlemen who worked there at that time were always friendly and professional. On Sunday, May 29, 2016, I went in to order 3 t-shirts (2 for gifts and 1 for myself). The new staff they have working there was rude, over-priced and deceptive with their pricing, and unprofessional to say the least. There was a new guy there who was very rude and wanted to charge me $49.99 per t-shirt! He went on about how they were so expensive because I was going to cause him a lot of hard work and how his shirts are not made in China, they are made in the U.S. Instead of arguing with him I left. I ended up coming across a kiosk owned by the same company downstairs. I asked the man (another one I had never seen before) how much for the same t-shirt and he quoted me $39.99 ($10.00 cheaper). I ordered and pre-paid for one t-shirt because he was not very friendly, but not rude, and wanted to see the quality before ordering more since I had never worked with him. He said the wait would be an hour to an hour and half but I let him know I would come back on Tuesday, the 31st. He said that was fine but I would have to go back to the actual store to pick it up. I went in around noon to pick up the shirt and after waiting in the store for 10 minutes had to yell "hello?!" into the back for someone to actually come out to help me. The same guy from the kiosk came out and rudely said my shirt was not ready because I said I would be there Tuesday. When I said, "It is Tuesday", and he just stared at me. I explained I drove all the way from Aurora to pick this up and he shrugged his shoulders. I asked for a refund and he could not figure out how to get it back on my credit card so he gave me cash out of his wallet. I told him I had bought several items from them before and I would never buy anything from them again or recommend them. He shrugged his shoulders again. I said "but it looks like you don't care" and he said, "well what do you want me to do apologize, it's not like that will make a difference". I am not sure how they price their items but it is obviously not consistent and they haggle their customers. They are also very disrespectful and unprofessional. I just wanted to put this out here so other customers can beware of their dishonest practices.
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