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Hi Haley, thank you for your wonderful review and for recognizing our team. We're thrilled your company decided to stay with us long term and are excited to hear you are taking advantage of all the amenities!
Dustin, Jenn, and Felipa take great care of the Mill Valley WeWork and make it an enjoyable place to work from! Our company chose WeWork as a 3 month temporary office location after our office lease in SF was up and ended up extending for a year. Perks include- complimentary beverages, WiFi, and parking, plenty of comfortable seating / work spaces, is conveniently located off the highway/near a shopping center, there are 'community events' such as happy hours and in-house massages (costs $) and the staff is so kind. Although we rent a private office for our team, the common area is a nice alternative to get out of the house & be around others while on a remote schedule.
Hi Nick, thank you for sharing your experience with us. We value your feedback and have taken note of your concerns to ensure we're constantly improving.
The space is nice, the staff is lovely and helpful. All access membership is a good deal, but if you want a small office space, its expensive for what it is - ($1200 per month for windowless cubicle). Also, this location has had frequent power outages and wifi downtime when it rains, which is a building/parent lease issue, but wework has been slow to resolve it. Biggest downside is dealing with corporate - they are unhelpful and slow, customer service beyond the in person local team is non existent, and they frequently get things wrong with billing issues that take an ordeal to resolve. Once I was locked in the garage for 45 minutes after hours with a handful of people because the parking gate malfunctioned, and the response the next day was that everything was fine because I eventually got out. They also did not return the security deposit they charge on schedule or initially in the correct amount (expect to fork over 3.5x whatever you pay per month). Overall, it will probably be a comfortable and fine experience to work here if youre coming for the day, but over time the hassles can add up.
Hi Mark, thank you for taking the time to highlight Audrey! They will be delighted to know theyve been recognized in your feedback. See you again soon!
There is a wonderful person at the front desk named Audrey. She lightens everyone's day there. In fact besides location she is the number reason my firm, The Dandy Horse #VIDAT will be renting an office at there. Audrey you are great and thank you for everything. See you soon!
Hi Ben, we're happy to hear you are enjoying the decor and our friendly on-site team. For your other comments, we would like the opportunity to ensure a better experience for your next visit - please email us at email@example.com and we will get back to you.
Nice decor and very friendly staff. However, it's frustrating that this is the only remote coworking space in Marin, given the below issues... The lack of convenient outlets in the common area is really jarring given it's 2021. It feels like they intentionally don't want people plugging their laptops in. It's also quite noisy (people chatting loudly, notification noises firing every 30 seconds, rock music playing nonstop) in the common area (where you get to work with a day pass) and the phone booths are intentionally uncomfortable it seems: claustrophobically tiny, and no outlets available! I really can't believe it. The remote work situation is still totally broken. Note: there are zero snacks and not a great walkable path to restaurants further below, although it's nice they have ciders, free espresso, and free Equator canned coffee, as well as Marin kombucha. The road to the office is quite narrow and not pedestrian-friendly.