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Andreina, We are sorry that you felt we were disorganized, truth be told, we have been filling orders so rapidly that the ship to section was overlooked. When you went in to our store, you were refunded the money. As far as your pants return, we have a 20 day policy, and these pants were purchased on July 28, according to you. Chai Tees policy is stated on our receipt and at our cash register. In order to receive your money back, we need a physical receipt and it must be within 20 days. You were issued a store credit that can be used on anything in our store. Thats more than we usually do. We extended that courtesy to you.
1631993606
1
Unfortunately this place seem to be very disorganized. I ordered shorts and paid for shipping and never received the product, I called the store for 2 weeks and no one answered the phone, I sent email and never received response. I finally was able to speak with someone who said to please go to store to pick up. I went ask for the shipping cost back and they give a hard time. Plus I had purchase 2 pants July 29th and they said since I dont have a receipt I would only get store credit that by the way is a paper that if I loose it I wont be able to use it in the future, I asked for the phone number of the store manager and the lady said I cant give you her phone number .
Once a pair of pants is labeled with the school label we cannot take them back. We specifically say to each client that we do not label them until you are sure because there are no returns.
Thank you Luna for taking the time to leave us a review. Chai Tees values our clients feedback! Have a great school year and remember we are open throughout the year.
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5
Brandon customers service is absolutely excellent. Patient and understanding! Thanks for your attention Brandon!
Hi Midas, we offered a 10% discount the entire month of July to entice people to purchase early. We don't want people to wait until the last minute to shop as you know our store is tiny and with Covid this season we tried very hard to sanitize between to keep our employees and our clients safe. We even offered an additional 10% discount on top of the tax discount to those that shopped online during tax free weekend. We are doing our part to minimize our customers from waiting in the hot sun. Please help us to do the same by taking advantage of our offers. Sign up for our mailing list or follow us on social media to find out about our sales. Please reconsider your review as we have worked tirelessly to help make your experience wonderful! Thank you
1631642625
3
The line is always long when school is opening up. We have to wait for hours in the hot sun every time that happens. Other than that everything is good especially the customer service.
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