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Cool place, great selection. However, this is the second time a cashier chipped my tumbled crystals while packing them. I'd give more stars if they were more careful. They dump them in a bag all at once, and you can hear them hitting each other. It's too far of a drive to return them now.
Jacqueline, thanks for your feedback. We are so glad to hear that you like our storefront, and proud to offer an even greater selection in our warehouse. Our warehouse is open by appointment only so that we can best plan for our valued customers and serve each shopper individually. Every warehouse shopper is assigned a dedicated "concierge" who will custom tailor their visit according to their needs. Even though you did not have an appointment scheduled, we attempted to welcome you as a walk-in when you requested to see the warehouse during your store visit. This is not the typical experience our shoppers have. We would be happy to welcome you back for the full shopping experience by appointment only. Please feel free to contact us at [email protected] if you would like to schedule your appointment. Thank you and happy holidays!
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The store front is very nice and so was the cashier, the warehouse is another story. They obviously do not enjoy making money, being friendly or have returning business from another business who sells a lot of crystals. The lady assigned to us said " I guess if I HAVE to help them I will." So instead I went back to VROCK in Ohio and spent a couple grand in an hour. Do not go here if you're looking for quality and looking to support a good business.
I placed an order and recieved it in 4 days . It was for 8 agate slices. 3 were not usable as I intended to frame them in a grouping.One has a light blue paint looking splotch on it. Another has stripes running through it like it was cut going the wrong direction . The other one has the circles but is too dark and has a grey cast over half of it.
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