I want to give credit where credit was due. I had an issue with the latch on the car seat setting the headrest height. I went through the retailler but dealt directly with the team for the guarantee. I was able to bring the seat to the factory and upon inspection of the defect received a replacement in less than 5 minutes. Many thanks Karen and the team!
I purchased the full oyster 3 travel system in June in preparation for my baby arriving in October. My son is almost 5 weeks old now and we have been using the car seat along with isofix base a couple of times a week. The first time last week, while taking my son out the car, the handle on the car seat gave way and my son tipped forward in the car seat. I thought nothing of it at that point and thought it could have been human error. However, it happened on Monday this week and FOUR times Wednesday, one of which I was walking the short walk from the car to the doctors surgery and my son so very nearly bashed his head off a railing when the handle gave way while on my arm and swung back and fourth! This is a very very dangerous product. I contacted your customer service department and they have not given a hoot about the safety of a CAR SEAT!!! Ive been told I need to return the car seat for inspection at my own expense!! I also have to go without a car seat until the inspection has been completed! I have to take my son to a few appointments at the hospital about an operation he has to have and how am I meant to take him to these appointments without a car seat? You cant expect someone who has paid hundreds of pounds for YOUR product which has turned out to be faulty to 1. Return the faulty product at my expense and 2. Expect a new first time mum who has no family around her to go without a car seat? If the handle is clearly faulty, what other parts of the car seat are faulty? Has this car seat been manufactured properly? Does it meet the safety regulations required? If this does not get resolved I will be going to trading standards and by the looks of other reviews on Trustpilot over the past 2 months, I wont be the only one going to Trading standards.
Hi Jason, thank you so much for taking the time to review BabyStyle, we are so pleased you are happy with your Oyster3 purchase.
Thought I'd actually go out of my way to post a positive review based on my recent positive experience with the excellent Babystyle customer service team. Our pram was damaged by baggage handlers on a recent trip to Scotland and required the clips that retain the hood to be replaced. A quick phone call to the Babystyle customer care team saw a replacement set of clips sent out to me free of charge which arrived the next working day! Cant ask for more than that! The pram itself is great, we bought it new in sept 2020 to replace an iCandy Raspberry which we found to be too small and unsuitable for anything other than smooth pavements. The Oyster 3 is also far more flexible and folds up smaller. The ability to remove the wheels quickly and easily means it takes up minimal space when packed away in the car. Would recommend.