Your customer feedback profile can bring as much as 23% of traffic to your website.
Great customer service. I came in yesterday willing to settle on whatever suit, but the staff was extremely helpful and gave me a ton of information about the seasons regarding what I was looking for. They weren't afraid to refer me elsewhere or to tell me to come back in a few months, it was entirely a pressure free experience.
I had to get a suit delivered to this location and I couldn't pick it up until the day before the wedding I was going to, and Moises was wonderful in assisting me. He offered me something to drink when I arrived, he steamed the suit while I tried on some other items, and even directed me to a local tailor that they work with to get the pants hemmed! He was very polite and personable and I'm glad I picked my suit up here. The tailor was also very quick and efficient, Daniel over at Raymond Personal Tailor got me in and out within 20 min.
I was very impressed with the customer service provided by their associate Fernando Gonzales. He was very thoughtful and knowledgeable with his fashion advice, as he listened carefully to what questions/concerns I raised about the fit, style and pairing of various items for sale. One thing I also appreciated was the low pressure environment. I am the type of person that gets turned off by pushy sales tactics, but he was quite the opposite and in fact at times kindly offered recommendations outside their store if they didn't have what I needed. The icing on the cake was how he helped me through a stock shortage they were experiencing, regularly following up via email to make sure I got the items I needed in time for my event (my wedding!). I'm not the type to take time and post reviews, but it is rare to get customer service as good as that! The extra effort goes a long way!
Nikki from this shop was super helpful and made the whole process very easy. I was new to Bonobos but was quickly hooked after wearing my first set of clothes out and about. Quickly ordered another couple of sets of clothes