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Hello, Although we are sorry that the service you received from us did not meet your expectations, we still appreciate you taking the time to leave a review. We take all feedback seriously, and are committed to performing an internal review of the situation to see if there are any improvements we can make. Unfortunately, you did not use your real name to leave this review, which makes completing a thorough investigation of this situation more difficult. We understand that you were disappointed that not all the court-ordered documents we needed for your case were available for us to obtain on your behalf, and that you would have to provide them for us. This is not uncommon in the legal industry. Our firms percentage is consistent with other personal injury law firms and is not based on simply collecting documents, but in the hours our attorneys and staff take to prepare that evidence for trial. Again, we apologize if this was not communicated clearly, and we wish you the best of luck in resolving your situation.
1649781171
1
Terrible service by these crooks! I was apart of the 3m lawsuit until I fired these clowns for mishandling my case. Also there's no communication and they want you to do their leg work. Other lawyers will do the leg work as that's what they're being paid for. I'll never go with a large firm again. Very impersonal, they pawn your stuff down to the little guy, in fact I never not once spoke to an attorney only their aid or assistant. The state of Texas should revoke these clowns practice !
We have tried to contact this potential client, but have not received any response back. We researched what occurred and believe the potential client is mistaking our firm for another law firm. Our firm received the inquiry about her husband, had it reviewed and made a decision to decline representation in less than a week. This is a very acceptable time for a review in a case like this. This is the first complaint about our intake department like this and we have taken it seriously. Please reach out to us if we can provide our database information and our lawyers are always open to discussion on potential cases.
1578936352
1
I contacted this Law Firm searching for a Lawyer to represent my husband in a medical malpractice suit. Months ago we gave all the information in regards to the malpractice done by Dr. Harkins and Dr. Gerard Abreo. We waited for a response for weeks and heard nothing back from this Firm. I made a phone call to them to find out what was the reason for the delay. Left message for Ezette to call me back. She never did, so I called back and she told me they had one more question about the case. After wasted weeks of waiting, I called back again and Ezette said oh, I called you, but I guess I didnt. I havent never ever dealt with someone more incompetent. She then told me the Layers are NOT going to take the case and they didnt say why. They wasted months of our time waiting and waiting. I know a law firm is just as good as their representatives... and Ezette is the worst. I will never refer this law firm to anyone. Now I have to start over again with another Lawyer.
Hi, Meahgan. Thank you for your kind review of our firms nurse attorney, Imrana. We also appreciate her nursing background as well as your business. Let us know if we can ever be of assistance to you in the future.
1568666709
5
Imrana is always my first call for all personal injury related matters. She is an excellent nurse attorney. Her nursing background makes her a no-brained for PI cases.
Hi Miranda, We're so pleased to hear that you had such a good experience with our legal team. Thank you for taking the time to share this feedback about your experience.
1630431616
5
I had the pleasure of working with Ciro Samperi and Christina Gonzales for an accident I was in back in April 2020. Ciro gladly took on my case and ensured me I was in great hands when I wasn't sure where to start in this process. I couldn't be more grateful and thankful to have had them on my side the entire process handling every detail of my case. They guided me every step of the way and I didn't once have to worry about anything nor stress over any detail. They handled every obstacle that came about knowing my case wasn't a straightforward one, and they were quick to communicate where they were in settling my case. They answered every question I had and they were both so patient with me and my situation. I highly recommend Ciro to anyone who may need a personal injury attorney because he will fight for what's best for you.
We apologize for any miscommunication. We actually called you back several times and left at least one message. Maybe we have the wrong phone number, but you have not called us back. We still stand willing to help. In any event, we wish you the best.
1582299737
1
You know how you hear stories that make you say, thats not possible. No one behaves that way? Thats how I approached this but was surprised to learn the stories were true. Unless your accident and injury are life or death and the firm can get that 1/3 and a big settlement, they wont even care for you, let alone have the decency to at least let you know they wont take your case. Instead, you are never talked to again. Plenty of friends suggested different attorneys but I thought, hey lets give this reputable firm a shot. I guess you wouldnt get a big fat check with my claim so it wasnt worth representing. A callback would have been appreciated though.
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