Robert, were sorry to hear about your experience and are here to help. Please call us at 561-790-1100 and ask to speak to our General Manager, Gary Weil.
I have used Al Packer Quick Lane a couple of times over the years. They used to have a sign that said No Appointment Necessary but the four times I came by without an appointment for minor repairs, like oil change and brake light bulb replacement, I was turned away. Today I took my 2016 Mustang, that I bought new from them, for an oil change and windshield wiper replacement. I had a coupon they sent me for oil change and tire rotation for $49.95. I had an appointment. The bill was literally double the advertised amount and I asked them why I was charged so much for wipers and they said I was charged for shop supplies. I said you mean the oil was extra and they said it was for towels and such.