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John, we are really sorry to hear this has been your experience. Between two of our service managers they have made attempts for the past weeks to schedule a time to meet with you and unfortunately your schedule wouldn't allow. We understand that you are busy and we will happily come out to access your yard and communicate with you what we saw and what can be done to remedy the situation. It is always our goal to make things as easy as possible for you. Please don't hesitate to reach out, we are always here to try to help.
1633984872
1
I have used Oasis since March 21, 2019. Honestly, there were a few times when my lawn never looked better. However, over the last year my lawn barely looks like it is being treated and cared for by Oasis. They have performed their services ( I've paid $1,827.18 over the last year and a half) and yet my lawn looks very poor. I called to complain back on 09/08/2021 and was told a manager would come out to assess and evaluate the situation. Well here it is October 7th, 2021 and he still has not made it out to my house. He (Adam) said that he was busy and tried to come out a few times. I told him specifically that I wanted to be there in order to address my concerns and also told him any mornings Monday thru Thursday. I live about 15 minutes from their corporate head quarters in Loveland. I'm very disappointed in the results and the customer service that I've experienced. And to think I was going with the most expensive lawn service company and getting these kind of poor results further adds to my frustration and disappointment. I simply cannot recommend this company whatsoever!
Hello Lashell, we are definitely disappointed to hear that your friends lawn wasnt in excellent condition, but without information or specifics, it is really hard for us to address or diagnose what could be happening. If your friend would like to call us, we are always able to come out and do a service call to address any issues. There are a few different things that could be going on, many of which we can address in a short period of time, so please encourage your friend to contact us if they would like to. We dont have any of your information in our system to reach out to you, but feel free to give us a call if you have any questions.
1636045030
1
Have a friend that used this company and their lawn looked pretty bad.
My yard was pretty colors of yellow, white, purple and a little green. After just one treatment, my yard is only green!! I live on a busy street in Clifton with both car and pedestrian traffic. Im no longer embarrassed by my weeds! Cant wait to see how it looks by the end of the summer! I highly recommend their services!
We are so glad you made the switch to Oasis and are having such a great experience with us! Please reach out to us if you need anything moving forward!
1634130680
5
They always alert us when they are coming, and they check in with us. So happy we switched to Oasis.
David thank you for taking the time to share your experience with us. We wish you would have called us to talk with us about anything concerning. We never target any specific area based on weather, in fact if the rain is too heavy for the products to be effective we do not treat that day. Additionally, we guarantee all of our services and will happily come back at no charge if there is ever anything that doesn't look as it should. We care for all of our customers whether they be in Loveland, Dayton or Northern Kentucky. One of our team members is reaching out to talk with you about the results in your yard thus far. Thanks again!
1632316910
2
It's clear their scheduling model is to come to our community when it is pouring down rain. Haven't had a lot of rain this year but they consistently came each time it did. Left tire tracks through my yard and I'm sure none of the fertilizer had time to sink in. I've been with them the whole season and my yard is in the worst shape it has ever been since we built. Definitely do not recommend for those outside Loveland.
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