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Hi Harry, Thank you for your review. We appreciate you taking the time to share your thoughts and positive experience. We value you and your business. Thank you for your continued support of Firma Foreign Exchange. Andrew Ojeifo UK Sales Director
Very polite and helpful staff , they have excellent rates , would highly recommend using firma
Hi Tony, At Firma we pride ourselves on providing professional and courteous service to all our clients. We sincerely apologize that this was not the case for you during your recent transaction. We understand you have been a long term loyal customer, and we can assure you that the issue encountered was a unique anomaly and will not occur again. As the UK Sales Director noted, we will gladly refund any bank charges that you may have incurred from this late payment. We value you and your business. If you wish to discuss further, please contact me at your convenience. Michael Malak Sales Director - Firma Foreign Exchange TF 877.737.7522
I have delt with Firma many years service has been excellent biggest problem is risking your money with them some times payments are made in sterling in exchange for euro or us dollars on several occasions we have paid sterling across & the currency is not returned this week we have a payment friday pm which meant value date monday despite numerous requests firma defaulted on payment they took our money but to this minute have not paid currency across we have requested several times immediate refund of sterling or send currency as contracted despite numerous calls to no avail; they tell me they cant refund or indeed action a duplicate payment this would be classed as an error or indeed theft not sure of interpretation Brexit has been blamed funny that as we do not have any brexit as yet ?? / I HAVE TO SAY I HAVE DELT WITH PAULA MANY YEARS, SHE HAD BEEN AN EXCELLENT SERVANT & ALWAYS GIVES HER MOST, SHE WAS LET DOWN BY BACK OFFICE/ C DEPARTMENT IN CHARGE OF PAYMENTS * EVENTUALLY PAYMENT ARRIVED WEDNESDAY 3 DAYS LATE LEAVING A/C WITH BARCLAYS LOCKED OUT. * MY MAIN GRIPES > THE FOLLOWING 1 : why did it take until pm tuesday to make contact with us 2 : FIRMA WERE WELL AWARE OF THE ERROR THEY MADE THEIR END ON THE MONDAY, HAVING USED WRONG SWIFT CODE <CONFIRMED BY BARCLAYS quoted the old SWIFT (BARCGB22 3 : ANDREW INTHE LONDON OFFICE DID EVENTUALLY CONFIRM PAYMENT COMING 4 : REPEAT MAIN GRIPE FIRMA, KNEW PAYMENT WAS DONE WRONG MONDAY, SO THEY SHOULD HAVE SENT AN IMMEDIATE NEW PAYMENT, KNOWING ORIGINAL WOULD BOUNCE BACK THEY FAILED TO DO SO & THIS IS THE REASON FOR MAJOR STRESS
Thank you Janet. We appreciate you taking the time to share your thoughts and positive experience. We value you and your business. Thank you for your continued support of Firma Foreign Exchange. Andrew Ojeifo UK Sales Director
I have been using Firma FX for many years and the service/rates provided are second to none. Highly recommended!
Thank you Brigette for the kind words. We appreciate you taking the time to share your thoughts and positive experience. We value you and your business. Thank you for your continued support of Firma Foreign Exchange. Andrew Ojeifo UK Sales Director
Amazing service, consistently competitive and great delivery time when making fx payments. Highly recommend using firma fX.
Thank you Charles. We appreciate you taking the time to share your thoughts, and positive experience. We value you and your business. Thank you for over 3 years of continued support of Firma Foreign Exchange. Andrew Ojeifo UK Sales Director
Excellent service, I have been using firma for over 3 years now. They are very efficient and extremely quick to transfer my funds.