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I did some online research, then went to the Cherry Creek store to confirm that this was the couch for me. After learning more about the couch from Kathy, I was certain this was the one! Deep seat, super comfy, modular for future growth, easily cleaned.. it checked all the boxes. And 50% of the fabric that picked out is made from recycled water bottles, which is pretty cool (especially for someone who brought an eco-friendly reusable bottle into the store lol). Kathy also offered to help with any post-sale issues or setup, which was really nice of her! 5 star customer service! Cant wait for it to unbox and relax on my new sactional!
No one at Lincoln Park was interested in helping me to get the pieces that were damaged and missing replaced. I was told they were ordered twice and they never were. I called to speak to a manager to get help and was treated very poorly. Needless to say a manager never called me. I ended up calling a store in the burbs and had a great experience and was able to get the help I need. This particular Lincoln Park location has been difficult to get the help I need, dont want to help you when youre in the store, and dont seem to want to help when you call or text them.