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Bottom line, DO NOT HIRE THIS COMPANY! I would give negative 100 stars if I could. I attempted to copy and paste my entire email exchange but it exceeded the character limit. In brief summary we had multiple items damaged or broken: left handed acoustic guitar completely broken in half, antique glass buddha broken, tv stand disassembled and scuffed, bar cart damaged, pots and glasses broken. We were exponentially over charged for our move times (as we timed them via a timer), and the movers kept intentionally wasting time to rack up our hours. Perhaps the worst, our neighbor saw the driver THROW AN EMPTY BUDWEISER CAN OUT OF THE TRUCK as they pulled into our new place after an 8-hour drive! The driver and his helper were visibly intoxicated when they got out to unload. I sent the company a very polite and detailed email, and the response I got back didn't even apologize. Instead they blamed us for the move taking longer, made false accusations, denied everything, and concocted a preposterous story about our neighbor allegedly offering the guys a beer and how the driver declined and set it on the sidewalk. Do yourself a favor a bypass these scammers.
Let me start by explaining that we closed on our house earlier than anticipated and had to scramble to find a moving company as there was really only one day we could move. I called 2 companies, and this one was available. They got 4 stars and were BBB accredited, so I felt safe. When I called to get a quote for this move, I was only informed the cost would be $135/hr for 2 movers with a 2 hour minimum. A truck fee, fuel fee, and material fee were not mentioned. I did not think to ask about other costs having only been moved by professional movers once before. When the truck showed up, 3 guys were there. They informed me that it would be $165/hr for 3 guys, which was fine as I thought they may be done faster. They also informed me there would be $135 truck fee and $65 fuel fee (we were moving 15 minutes north east to our new home). They said there would be material charges for shrink wrap and large boxes. We had all our things packed in boxes that would fit into the packing boxes you can buy at hardware stores. They said we would have to put a deposit of $2300 for 8 hours for them to move us, but insured us we would likely get some back as they did not think we would use the whole time or as much materials as they quoted us. We gave them our credit card as we had to move that day and could not get another company on such short notice. They used some "wardrobe" boxes for large items, 2 boxes for televisions, picture boxes for 2 large mirrors, along with shrink wrap on furniture. We were charged $439 for materials. They worked until 5PM and suddenly said it was time for them to leave. They claimed our final cost was $2119 and said we would have a refund of the difference. Upon walking through the house after they left, we found they had left a bed frame and 2 dresser mirrors unassembled, and our heavy wooden bar was left on its side in our yard, when we had wanted it under a covered patio. It got rained on that night before we could get 2 friends to come over the next day to help us move it under the covered patio. Also, we never got our money back from our deposit. I called a week later to discuss this and was told it would be looked into and I would get a call back. That never happened. I would not recommend this company under any circumstances. Crystal Rider
We used My Tucson Movers to move from our 3 bed / 1 bath apartment from Tucson to San Francisco with multiple steep stairs. The team not only did a great job of keeping our belongings safe but they also did so very efficiently. They did a great overall job and I would definitely recommend.
Thank you Donna, we are sorry this move didnt go as smooth as it should be but we appreciate your feedback so we can improve on our services in the future.
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Very nice people, but my headboard got a gouge in it, exercise bike computer got broke loose, and cord to TV lost.
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