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Dear Byron Washington, we are sorry to inform you that we didn't find your name anywhere in our database! As you mentioned, we are Eco Plumbing in Jersey City, and we are a reputed HVAC company in this area with years of trust and honesty. I am sure you are someone from our competitors trying to spoil our reputation with all the false accusations you mentioned in your review. Please remove your review so our good customers don't get confused about our loyalty and honesty.
Avoid this company at all costs. DO NOT TRUST good reviews on Maps. Check Yelp & other sites & view all the horrible, honest reviews. They will try to milk you out of every dime u have. A repair tech Moe Janoi repaired my kitchen faucet for $550 & told me the Moen faucet cost $340. He is a liar. I checked the price of the faucet online & it's $135. When I called to complain, I was told that they deliberately don't provide receipts & invoices that show the prices of equipment they use. This means they can tell the customer any high price they want & the customer has no evidence to dispute the charge. They get equipment from a warehouse & charge the customer more than double the price. That's called FRAUD. I checked 3 other plumbers who would've charged me $250 or less for the entire job. They will rip u off & act like they're doing u a favor! YOU HAVE BEEN WARNED! My advice is that u find out the price of any major item B4 u talk to the repair tech so u can catch him lying or just avoid this place Check all bad reviews on Maps & the response from the company always says it must be some other company or it's a fake review. I'm referring to the Eco Plumbing for Jersey City. NJ, to eliminate the confusion.
Nancy, thank you for your review! We're so glad to hear that our team was able to get the heat back! We work hard every day to be responsive when it comes to emergency service calls and appreciate hearing from customers who experience this firsthand. Your feedback is helpful in order for us to continue improving our customer service.
My heat went out Monday morning and they were here Tuesday afternoon to diagnose the issue. The part they needed for my HVAC system was ordered that day and the repairs were completed the following day. Couldn't be happier.
Thank you for taking the time to review your experience with Eco Plumbing Heating & Air Conditioning. We are so glad that we were able to get someone out there promptly and fix the problem! We appreciate hearing about our serviceman's excellent service, too. It is always a pleasure when customers appreciate our team members' hard work. We hope that you'll continue to call us in future emergencies or just for routine maintenance of your heating system to keep it running smoothly--we're here 24/7!
It was an emergency call and they responded swiftly. The serviceman was able to explain what went wrong and fixed it. Im really impressed with the service.
We are sorry for your bad experience regarding your appointments. We have searched your name with appointment records in our database but didn't find any match! You might have called any other company for those appointments and mistakenly given a review here. Please see the correct one. We are always careful about our appointments with our great customers like you. Our technicians are polite and professional. They will respond to your call any time when you need us. Don't hesitate to contact us to avoid any bad experience regarding your plumbing, heating, and cooling services. We are available 24/7 at your service!
What an awful experience trying to work with this company. The technicians blew off THREE different appointments for a site visit and consultation. Additionally, they never responded to my emails. Incredibly unprofessional and rude. UPDATE - The below "response from the owner" is clearly nonsense. If you look at all of the responses to negative reviews they all say "you might have called a different service." Nope. I did not call a different service. I called Eco Plumbing and Heating and spoke to Zach, Mo and Marc on three different occasions. All three made appointments with me and blew me off. Additionally, nobody ever responded to my intake form or my voice mail messages. TERRIBLE
We don't find your name in our customer database. You might have been talking about any other company. Please check carefully. We are always ready to respond to our customers. We are sorry for your bad experiences.
Filled out the form on their website, they never responded to me.