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Cubitts
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Cubitts reviews
Information about Cubitts
4,58
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxbHFDZld3EAE!2m1!1s0x0:0x7848e2d53a7923b1!3m1!1s2@1:CIHM0ogKEICAgICqlqCfWw%7CCgwIwvrthQYQyM60hAM%7C?hl=en-US
N. Mat.
google
https://www.google.com/maps/place/?q=place_id:ChIJoWKmH9UEdkgRsSN5OtXiSHg
Hi Nadia, Thank you for your feedback and sorry to hear this. This information will certainly be passed on as we want all of our customers to feel comfortable and safe in our stores. We do adhere to the Covid requirements and ask everyone to wear a mask unless they are exempt to keep our customers and staff safe. Thank you again for taking the time to let us know so we can improve going forward. The Cubitts Team.
1623065237
3
Nice glasses and a customised service, but not your best bet if you are concerned about Covid or are an extremely vulnerable person. The premises are very small and there is no airing. There was, of course, a customer with his mask below his nose, which wasn't a problem for anyone. I asked if I could slightly open the door and was told I could not, because the AC was on and the temperature outside was way too hot. Thus shielding against 21 degrees celsius (which is the temperature today) seemed more important to them than shielding against Covid. I sensed my request had irritated the staff, although they managed to remain polite. I do understand that since most people are asymptomatic or get mild Covid, they do not give a damn about the disease. In that sense this place had nothing particular compared to others. Even in hospitals the staff is negligent and exposes patients constantly.
1563112843
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVa0t5aU93EAE!2m1!1s0x0:0x7848e2d53a7923b1!3m1!1s2@1:CIHM0ogKEICAgICUkKyiOw%7CCgwIi-us6QUQoNLV2AE%7C?hl=en-US
Kirti Durelle
google
https://www.google.com/maps/place/?q=place_id:ChIJoWKmH9UEdkgRsSN5OtXiSHg
Hello Kirti, We are sorry about your experience in our store today. We would very much like to contact you in order to speak to you about your experience and to have the opportunity to rectify this with you. Our customer's experience is of the utmost importance to us. Please let us know your details by contacting [email protected] and we will get in touch at a time that is convenient for you. Kind regards, Cubitts Teams
1563117324
1
Unfriendly, condescending, pretentious, rude. We were served (if you can call it service) by a young woman with bleached eyebrows - possibly the store manager? Hardly acknowledged our presence when we came in, gave us no assistance. When we asked about prices, it felt like we were just an annoying interruption to her conversation with her colleague. Literally talked down to us like we were morons, repeating twice all the frames are the same price. We understood the first time, thanks. Went to 5 different sunglasses shops in Soho this morning, and Cubitts were the only unfriendly one. Bought pairs of shades in Finlay and Gentle Monster instead! Super service there...
1567084208
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURVMmZxUG5nRRAB!2m1!1s0x0:0x7848e2d53a7923b1!3m1!1s2@1:CIHM0ogKEICAgIDU2fqPngE%7CCgwIsJ2f6wUQ8J3dzwE%7C?hl=en-US
Jimmy Hong
google
https://www.google.com/maps/place/?q=place_id:ChIJoWKmH9UEdkgRsSN5OtXiSHg
5
Had a good experience with Varman who was approachable, friendly, and knowledgeable. Highly recommended!
1458414381
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURBZ01YcVdnEAE!2m1!1s0x0:0x7848e2d53a7923b1!3m1!1s2@1:CIHM0ogKEICAgIDAgMXqWg%7CCgsIrca2twUQgKuPEg%7C?hl=en-US
Review Summary
google
https://www.google.com/maps/place/?q=place_id:ChIJoWKmH9UEdkgRsSN5OtXiSHg
5
Very clued up staff with good product knowledge, excellent customer service and even though they didn't have an official/qualified opticians on site, these guys were able to help with all my questions and were very keen on adding value wherever they could. Very prompt with email enquiries too and the second time I went in they threw in a pair of clip on shades because they didn't have the colour I initially wanted. Exactly what you expect of a growing start up looking to retain customers and future business. Highly recommended to all friends.
1564566272
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNVOWNpS2lRRRAB!2m1!1s0x0:0x7848e2d53a7923b1!3m1!1s2@1:CIHM0ogKEICAgICU9ciKiQE%7CCgwIgMaF6gUQ6PzEgAI%7C?hl=en-US
Ramon Blanquer
google
https://www.google.com/maps/place/?q=place_id:ChIJoWKmH9UEdkgRsSN5OtXiSHg
Hi Ramon, Thank you very much for your feedback and sorry to hear this. All frames purchased are provided with a free cleaning cloth, mini screwdriver and pouch. We also sell our cloths for 5.00 where all proceeds are donated to charity - End Youth Homelessness for the Walala cloth. If our customers sign up to our newsletter, we also give away a free cleaning cloth every year with latest artists design. Please do not hesitate to contact [email protected] if you have any queries regarding our cloths and their designs. Thank you. Kind regards, The Cubitts Team.
1564578630
2
The service is very good. But I felt offended being charged 5 pounds for a cloth for cleaning the glasses. They usually provide them free on other stores.