1497838873
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G A K
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Thanks for the feedback, Gary. While we always strive to get 5 stars from all of our clients we didn't meet that with you. We will take a look to see where we can improve and make adjustments as needed. In the meantime, thank you for your service and for letting us be of service to you.
1498017542
1
Brian sold my house at asking price and saved me just over $10K dollars in realtor fees, but the positives end there. If you just need a realtor to list your house on MLS with good pictures, then Brian is your man. To determine a list price, Brian asked me what I wanted to get out of the house. Only after pulling an automated market evaluation out of him did I feel semi confident that the price I was asking actually a good one. After the first offer, I realized I was going to have to do the work to determine counteroffers, receiving only email affirmation and never advice from Brian. When we finally got a contract on the house 19-days after listing, his ‘contract coordinator’ began to work with us; good luck communicating with her over something other than e-mail because the only number they have is Brian’s cell phone number, and he rarely answered it. Communication over the entire process was lacking and almost solely took place over e-mail; not just with me, but with the buyer’s realtor an eventually the closing attorney as well. I don’t know how many times I had to reiterate the same things in those e-mails such as closing date, moving dates, HOA POCs, and driving the deal on communication with the closing attorney. About three weeks before closing I asked Brian about the appraisal, knowing that was the only contingency I had left on the contract. After several e-mail exchanges (never over the phone), he assured me the appraisal was complete, only to find out a week and a half later the appraisal was not done; picking up the phone and talking to the buyer’s agent would have fixed confusion that was not unclear to me in the original buyer’s agent e-mail. Getting the appraisal done was also frustrating, and would have set us back on the closing date if the buyer’s agent had not stepped in to help. Less than a week from closing I sent an e-mail to Brian’s contract coordinator to tell her I had not heard from the closing attorney. She forwarded me an e-mail from the closing attorney that was dated four days before; why had I only received it now?…and now it was up to me to provide the information in a hurry. Once the closing attorney and buyer’s agent found my phone number, they stopped trying to contact Brian and just worked through me in the final week of the deal; frankly, we all gave up trying to contact Brian. If I had not had direct contact with the closing attorney and the buyer’s agent I would have never seen my closing documents before settlement, the final walk-through would not have occurred on time, and closing would have been delayed. Brian was nowhere to be seen/found at closing; in fact, I only saw him face to face one time during the process. Brian offers a great incentive and that is saving A LOT of money, real money, and no one can deny that reality. If you are going to use him, understand you will communicate almost solely by e-mail and that you will need to more than a novice at real estate. The only way Brian’s real estate model works is through volume sales. You will be one of the MANY deals he is working at the time for which his current processes do not support to provide sufficient customer service and effective real estate counsel you would expect to receive for such a large investment and risk.