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Ms. Meizies, We are sorry you have not heard back from us. We have you on our own call sheet internally as well as adding you to the SERVPRO storm list. There has been an overwhelming number of businesses and homes severely affected by the storm and we are getting to everyone we can as quickly as we can. Over 300 people have reached out to us for assistance. Our crews have been working around the clock for over a week. SERVPRO teammates have come from as far as Hawaii to help out. If you would like to reach out again, we will make every effort to get to you.
1631283608
2
it's kind of hypocritical of me To give them any stars at all considering it's been over a week and as of now I still haven't heard from them yet so I don't know how good of a job they would have done never called me back After that big storm we had So honestly I can't review them because they never even got back to me yet
Mr. Socks was not our customer on the job to which he is referring. We were hired by the landlord of the property and followed his direction. It appears there were communication issues and for that, we do apologize. Some items that were exposed to severe contamination and were deemed unsalvageable had to be discarded. Other items that were not exposed did not require cleaning, and the landlord elected not to clean them in the interest of minimizing costs. We are sorry for Mr. Socks' experience.
1648052973
1
The worst experience ever. They took everything out of our flooded basement apartment, but I don't think they actually cleaned anything (it was flooded with sewage water). Getting everything back was a hellish nightmare - I asked for them to return our things to our new place, but they brought them to my abusers' house and forced me to go collect them, even though they were the ones at fault Everything we unpacked we had to clean ourselves because it was covered in dust. I got rid of all the cooking appliances because I don't trust that they were safe. Honestly, I think they stole things because there are a few things that were above the water line that are just missing and not in any of the boxes of things they returned.
Servpro did a wonderful job .....they came right away and made sure the job was done to completion . I would definitely recommend this company to anyone in need of their services