Great place to get the help you need and more! The team here goes out of the way to locate what you need and then provides any needed assistance in obtaining the right fit for you!!! A shout-put to all the staff there!
Older dude working there measured my feet. He said I was 8.5. He said the shoe I liked was running small n he was going to bring me a size 9. I said ok. I tried d shoe but it felt big. I asked for a 8.5 and he literally rolled his eyes at me, didnt even try to hide it and said oooook like I was being an inconvenience. He returned and said he didnt have my size. I have a feeling he didnt even look. I ended up getting some size 9 but I was not satisfied. I came back the next day to exchange them for something else. I asked for some shoes in size 8.5. Same dude said he didnt have my size but didnt even look. I said I wanted to order them. Magically he had a pair in d back but they were wide. Why didnt he offer those when I 1st asked? He almost seems like he wanted me to get the size he suggested and not what I was requesting or didnt want to b bother by looking for the shoes. I was so excited to find out new balance had a store only to find out their customers service sucks. By the way, my daughter had warned me their customer service was horrible but I wanted to give them the benefit of the doubt. So disappointed, I think Ill stick to online shopping.