PrintPapa reviews

1574719857

Helena Sheyman

google

2

Initially this was a good experience. I found it convenient to use their online system to submit my print orders and to correspond with them. I was trying to print out my wedding invitations, details cards, and RSVP cards. I received physical proofs first and discovered that the color was off for the one small graphic I had inserted on each one. I designed my own invitations through Canva and the color of the graphic was supposed to be royal blue, but it was purple when printed. When I called Print Papa, Sam was very helpful. He talked to me about the issues with printing from Canva (as opposed to Photoshop) and worked with me to try different variations of blue. He told me to email him 3 different options so he could have more proofs printed for me (for an additional cost), and I complied. He promised me the proofs would be ready for pickup the following Monday - this was on a Friday. I emailed my selections within an hour after our phone conversation and felt confident that this could be resolved. Monday came around and I had my fiancé head over to pick up the new proofs. When he arrived there, he was informed that the proofs hadn't been approved yet. My fiancé, unaware of the story, approved the old proofs with the purple graphic. As soon as I got wind of this a couple hours after he went, I called Print Papa and told them not to approve the purple proofs, since I had sent new proofs to be printed, and I informed them they were supposed to be ready for pickup that day. Nick, the guy I spoke to, was unfriendly and did not listen. He was quick to protest that it was too late in the day to print off 100 copies of the invitation & materials. I had to repeat the story again. There had been no communication from Sam regarding the color issue, and my new proofs were not available that day. Nick said he would look into it and get back to me. His overall demeanor was rude and abrupt. When he called me back a couple days later to let me know the proofs were ready, he was similarly unfriendly and acted as though this whole situation was an inconvenience. He also tried to charge me again for the proofs, but I had already paid. By this point, Sam had completely fallen off the radar and I guess hadn't been communicative at all with anyone else working there. Finally I got to the point where the proofs were available, on Wednesday. When I picked them up, it was just one large sheet of glossy paper with four variations of the invitation (including the original one) - not even an accurate proof sample of what my invitation would look like, but whatever. The color was better, so I fixed and re-uploaded my graphics on their website with the new, proper royal blue color and made sure to specify to them via message that these were new, updated invitations that needed to be printed. I didn't bother asking for proofs again because I assumed the situation was resolved after approving the second round of proofs (which should have been enough), and my invitations were already going to be late by this point, almost two weeks after I had put in the first order. At long last, the full suite of invitations & materials were ready, all 100 copies of them. I picked up the box and lo and behold... the graphic was purple, exactly the same as the first proof. So after I paid an additional cost for more proofs, after re-uploading and being treated inconsiderately by the customer service reps here, they messed up and didn't even deliver. At this point, it was way too late, so I didn't bother going through the rounds again (and paying more money). This was extremely frustrating and I won't be using them again.

1550776800

Guillermo sanchez

google

I would like to apologize for the issue. There was some confusion internally due to which this issue happened. It has been resolved, and now we have the 12 minimum back on our website now.

1551198635

1

This place allows a minimum of 36 shirts, so if you want less than 36 you can't make them. This is really disappointing.

1610141141

Leslie Garrison

google

Thank you for the feedback. I am glad that I was able to assist you in placing the order. We appreciate your business.

1651696825

5

The web interface is very easy to use, does not require design expertise. When I called customer service related to a website issue, Shawn worked through it with me and I was able to place the order on my own within the hour. The final printed product met my expectations, will be ordering more.

1581020709

Joan McCreary

google

Thanks for the review and we appreciate your business and being a long time customer.

1581051542

5

PrintPapa always provides excellent customer support and timely delivery, plus their prices are fantastic! I've been using them for my small business for over 4 years.

1633755143

Sally Liang

google

Thanks for your feedback. This should not have happened. Sorry about that. This issue is called hickies which happens when some dust particles or paper dust gets on the blankets and causes the ink not to transfer properly and thus the white spots. MOO is a also a good company but they have the same press which we have except they charge 4 times more and take much longer. We do have a 100% satisfaction guarantee and we will reprint the job for you. Please let me know the order number and we will get it reprinted. We appreciate your business and will do our best not to disappoint you again. Sincerely, Shawn.

1633763214

3

I went to PrintPapa to print my business cards based on great reviews on Google. However, I would say their print quality, at least for business cards, was not impressive. I see tiny white spots on the dark background of my business cards. It made my business cards look cheap unfortunately. Moo has better print quality using the same design. The only difference is that this place is local and faster... If your business cards has a light/white background, you should be fine.