Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
I bought a 200 dollar pair of Red Wings that unfortunately took damage due to the fast lace hooks catching onto each other while I was at work. Being that it had only been four months since their purchase I thought they would acknowledge the warranty and give me a replacement. However, three employees decided to reject my argument and refuse to do anything for me. Instead, they directed me towards the Red Wing store in Clifton Park where the employees said it was Mohawk Army Navys responsibility to resolve the issue. Needless to say, this has all been a giant waste of time on my only day off and I will never be shopping at Mohawk Army Navy ever again.
Staff were all friendly and helpful but seemed overwhelmed when I went to the store. They had to order my boots from the vendor because none of the other locations had them in stock. It took over 2 months of me calling them to be informed that they no longer made the boots that I ordered. They told me that they contacted my employer because they didn't have my phone number yet I gave them my phone number when they asked at the time I ordered them. I could have had the boots I needed much earlier had I been informed from the beginning that they were discontinued. It took me three times calling them. I had ordered them on January 2nd and just found out today, March 29th after calling yet again. Poor customer service and very disorganized in the ordering department as far as I'm concerned. I now need a new voucher from work and will be looking elsewhere for boots.
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