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Placed one order - shipping super expensive to the UK. Looked to place a second order and contacted them on whether they have alternative shipping option - regular post for example. They didn't bother responding. The packs are also poorer quality than expected.
Hi Suzie, Thank you so much for your honest feedback. I am the founder of Elevate Packaging and I am always very interested to understand how Elevate can provide an excellent experience to our customers. Our mission is to eliminate plastic waste and re-enrich our planets soil - so it's essential at Elevate for us to understand how best to provide a delightful customer experience. I'm thrilled to hear that you are happy with our compostable packaging solutions. It's equally important that you have an outstanding experience end-to-end including shipping. I will personally look into this order and follow up with you within the next day. Thank you again for your support and using sustainable compostable packaging to do all you can in helping us all reduce plastic waste. Kind regards, Rich
1650822817
2
The product is great but the shipping is outrageous
Thanks for sharing your experience. Is there some way we could help make this better? We love hearing about your experience and how we can continuously improve. Sincere thanks to you for making the thoughtful decision to use compostable packaging. We are here to make that simple and seemless. Thank you for your valuable feedback.
1623519231
5
I bought the 1oz compostable transparent bags. I really like the thickness of the bag, I feel sure that it wont break easily and spill the powders. I like that I can heat seal the top! Great product! Originally I was looking for a 1oz bag, but this is much larger then that. However, I discovered, because its made for heat seal, that I can shrink the bag size from below and cut off the excess. Its one more step but it is worth it for the compostable plastic option!
Mark, thanks for your feedback. Fortunately ElevatePackaging.com offers a simple solution for these points! Please consider a laminated clear pouch or flat bag. We can help to show you the options offered here. The laminated bags stay closed tightly, very strong, and are not fragile; furthermore they can be securely and easily heat-sealed and have air-tight and moisture-tight seals (the seals are even strong enough for vacuum seals!). They are not crinkly or noisy too! Also, they do not have a seam allowing for the entire front and entire back of the packaging to be transparent with nothing to obscure the product inside. Your comment is extremely helpful, and we will update our product information to help clarify these options for future customers. We're here to help solve your business needs and appreciate feedback and ideas on how to best serve customer needs. Please contact us via our website and we'll get right back to you with further info or details. If you prefer to talk by phone, please let us know and include your phone number in the message. Thank you again for your feedback and joining Elevate to reduce landfill waste while re-enriching our soil. We look forward to hearing from you and helping further. UPDATE & THANK YOU FEB 28, 2021: Mark, your comments were very helpful and allowed us to improve the product information on ElevatePackaging.com for every cello bag we offer. The additional product information now clearly states there is a seam on the back of the cello bag. I am grateful you provided this feedback which will now help clarify this for others going forward.
1611859362
3
Love that it's all compostable, wish the packages would stay closed better and wish they were not so fragile. Very crinkley and noisy, easy to tear along the seams, plus ther main seam is down the center of the bag, which obscures my product.
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