Manready reviews

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Bob Cardenas

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3

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Christy Mueller

google

1

1523757444

Rebecca Lindstrom

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5

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Taylor Simmons

google

5

1683507065

Angela P

google

Angela, Travis Weaver here, the founder of Manready. I personally message everybody back on reviews. I’m sorry we've let you down as we strive to do the best that we can in all aspects of our small business. I'm sorry that you don't believe what we are promoting as you mentioned by not answering the phone during the three times that you called, resulting in this two star review. We make mistakes and we learn from them. I’m not really one for making excuses, but would like to provide some clarity for you and anybody else that may read this as reviews greatly impact small businesses like ours and we have a staff and a community to think of. We’ve had our store for nine years and have been through thick and thin. Our store is two floors of retail which our staff works, including working events such as candle classes, newsletters, website design and updates, buying, shipping, receiving, inventory management, merchandising, social media, emails, phone calls, customer service, private parties, community parties etc. Painting this picture, we try to do all of these areas to the best of our ability and at times, have an issue that needs to be hyper focused on. We have monthly staff meetings to go over these areas in great detail, but in the meantime, we have daily meetings which we discuss things like this to quickly address an issue instead of holding off for even a moment. Regarding your specific issue, we are available to answer the phone during the hours that we are here, typically from 11am – 6pm. If there was a missed call outside of this window, we do not return them unless there was a voicemail as normally it’s spam. We receive a massive amount of phone calls daily during business hours as well and return all voicemails that are left in the event that we were on the other line or handling one of the other areas of the business when someone calls. We also have our email that’s posted on our social and on our website as that’s another option for someone to ask a question about a product and those are 100% replied to, typically the same day if not immediately and even after hours as we check them from home and on our phones to again try to take care of our customers. We additionally have a group messaging system for all staff, that not only keeps us all on the same page, but is also used in case we need to handle a high level customer issue regardless of the time of day and is another way we go above and beyond for our patrons. It’s not uncommon to get an email from us late into the evening due to this system we have in place. As you said, you have every right to ask a question and we encourage that. If you email us your number, I will personally call you and make it up to you should you be ok with that. That all said, we absolutely try our best and have no reason not to do so as our customers are who ensure that we’re able to pay our staff and keep our small business afloat. Thank you for bringing this to our attention and for allowing us to earn your business. Respectfully, Travis Weaver

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