Kortsigns reviews

1520352420

C Frank

google

Thank you for your Google review and extensive feedback but we're disappointed with some of your remarks about our company and the project. To clarify briefly: A. It was a complicated and unusual project, and we worked hard to get the city of St. Paul to allow this type of sign. It took several weeks to get the approval; we never start producing a sign without going through the proper channels and getting authorization from all parties. That takes time (especially when dealing with City Hall). B. We design and manufacture many different types of signs in house, but we said from the beginning that we would need to outsource this project. Especially since it required welding of the sign and using a bucket truck for the installation that high up in the air. We were very transparent about our partner on this project who is a well-known, experienced, and highly-regarded sign company. C. We were in constant contact with you and the sub-contractor about the timeline, the process, and the costs. And when you voiced concern about the sign project (after it was completed), we continued to work with you to address your issues - constantly - at no additional cost to you. D. The sign was hooked up to electricity and worked right after it was installed, but you didn't like the way it looked so you chose not to turn it on. That was a decision on your part to be in the dark while we continued to work with you to change the internal structure and illumination from within the sign. We agree the sign looks great now and appreciate your business. Good luck to you and VanGo Automotive in the future.

1520203017

3

We have a new small business and needed a sign. We contacted Kort to make our sign. Staff was nice and reviews were good. Kort contracted our sign work out to another business because they do not make large illuminated signs themselves. We started the process in May 2017 and received a usable sign in December - 7 months. We paid a lot of money on this sign to market and advertise for our new business. We needed the world to know who we were and was not able to fully express that due to the delays (which meant money lost on our end). The company Kort contracted was overwhelmed with other work from large company contracts as well as they appeared to be understaffed. This resulted in 5 either same day cancellations or just not showing up without a notification when we had scheduled the sign company to show up. When they missed their scheduled appointment with us or the sign still didn't work after "fixing" it, we would be scheduled on the next opening which would sometimes be 3 weeks out. We are extremely understanding but not as much when the communication felt at times careless on their end. If mistakes happen, we get that but then there needs to be care, communication, and responsibility, then we are cool. That happened in spurts with both Kort and the contracted company but wasn't consistent. It felt like Kort did not advocate sternly for results from this company, rather I had to take a lot of my time to follow up with their contracted business when no shows occurred or the sign that was installed still wasn't fixed properly after efforts of fixing it a few times, it was really me trying diligently to resolve it. We feel that we may still not have a working sign if it wasn't for my work. From our viewpoint, Kort wasn't proactive in asking if their contracted workers showed, if the sign was ever fixed, or asking about our satisfaction (in fact, after the 4th and final effort of the contractor working on the sign, we never heard from Kort to inquire or check in with us about that end result). So - I'm sure Kort does great in-house work and if you need a larger illuminated sign and they need to contract it out, perhaps talk through expectations more. Kort staff are truly pleasant people. I never write reviews but felt I needed to inform other small business owners that are just starting - funds are tight and time is limited. Our mistake was not securing a signed contract with expectations and paying the final portion of the cost before we knew if the sign fully worked (we couldn't hook up the sign until a month or so after it was mounted and then found out the sign didn't work... the long/dark winter nights weren't forgiving with a sign that wasn't lit up... it was dark in our corner). We figured it worked and fully paid before the electrical hook-up. Our mistake on that because we may have been less of priority without financial leverage. Headache is beyond us and we are now happy with the final result. ** Kort - we are sorry youre disappointed in our post, we were trying to be as fair and responsible as possible in writing it. Re: the sign you are correct we chose not to turn on the sign when it was not properly built because you could clearly see the black grid through the entire white sign, it had evident black lines through the white sign when lit. I think most business would have chosen not to use it in that form. The main issue was the communication consistency and follow-through, we are happy now with the sign and appreciate it and the contractor, they did finally go out of their way to correct their error which was cool. We wish you well also and trust you do great work, your previous reviews display that.

1596228658

Shaji Mathews

google

We certainly understand the frustration caused by this experience. It's true, we did shut down our business while we made a cross-town move to our new headquarters-- and as much as we intended to make this transition as little noticed as possible for all our customers, in your case, the impact was clearly felt. We sincerely apologize. Your experience is not up to our usual standards and if you trust us with your business again, we hope to be able to show you how we typically get it right, from start to finish. Thanks for the review Shaji!

1596462281

1

I paid for a product on 7/9 and it was just sent ups today 7/31. They failed to tell me they were shutting down for a week to move. They failed to follow up with me on about 95% of the time so it was me always chasing them, calling them, emailing them, IMing to get any feedback or status. With such a high score on Google, I expected so much more. In fairness, I am a out of town client. However, if they did not want my business, they should have told me up front and set my expectations. I have not received the product yet so I really hope that they arrive with no issue and are worth the cost. I will follow up this up with the quality of the product.

1542217768

Leonid Metelitsa

google

Thank you!

1542999966

5

Very good and professional service

1550506423

Carl Anderson

google

Thank you so much. It was a pleasure working with you!

1550627959

5

With great care and very professionally, KORT did a wonderful job creating the perfect sign for our condominium building.

1543107724

zach raph

google

Thanks Zach!

1550628121

5

I will always use KORT for everything sign/print related services for my business. They have the best service and prices around!