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I copied the comment from other person "Dr. Mendelssohn did not seem very thorough." and I agree with him. I got a prescription from her and I failed the eye exam during driving test with the glasses made with her prescription. So I went there again (I payed $170 for the second eye exam) ang got the new (?) prescription. When I ordered the second pair of glasses, eyeglass shop person told me " The prescription is same and do not get a new glasses". So I call Starbase Optometry and made a new appointment. Dr. Mendelsshon said that all were done by machine and she was correct. The fact is that I failed the eye exam for driver license and she insisted that she was correct. I cannot give her more than one star.
The doctor just took 10 min or so. Seemed to be in a rush even though I checked in 10 min before my appt time. Even though I asked about the exam result twice so I could discuss, I was just escorted out to leave. Very disappointed with this visit.
I came to this place after I contacted with my insurance (they are in-network), and when I checked in, I was told that my out of pocket payment was $20 co-pay, and $55 eye exam (total $75) with insurance. I was not explained anything further and I asked their confirmation several times that I would not need to pay anything more. The check-up was quick, like 15-20 minutes, then I was told that I needed to pay $131 out of pocket because one of eyes had astigmatism (which I had no idea) and needed to make a PREMIUM check-up. I questioned the price hike and told that I should have been informed such possibility at the time of check-in (If I knew, I would not stayed at their place). Dr. Fein, who was nice when I was checked, became so rude and nasty. (I was very sad) But I kept complained and finally they voided $111 (they still kept co-pay for eye exam, which is fine). I was just unlucky but I did not get any impression people working there were very nice nor the place was clean as I see in other reviews. If there would be any price hike after the eye-exam, patients must be explained clearly at the time of check-in. So no dispute after the exam.
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