Collect customer feedback that increases website traffic, drives sales and provides actionable business information.
Control your image
It can be really difficult to reply in time to each review. Automate post-purchase communication, especially when you have profiles on multiple review sites.
Loyal customers
Meet the customers, respond to their concerns and create lasting relationships that will result in more returning visitors.
Building trust
79% of consumers trust reviews, so shorten the process of making decisions by customers. Build trust in your brand by showing your reviews.
Product reviews
Collect positive product reviews from customers for your e-commerce brand's online store and increase sales and SEO
Hi Emily, Your review is very unexpected, especially considering our multiple email conversations and initial phone call to discuss the direction of your project. The first step of our process is our client branding questionnaire, which you completed with very thorough information. After you submitted the questionnaire, however, you informed us that you wanted to change the name of your company entirely from what you had originally stated. Even though this is very unorthodox, we made the adjustments and presented you with the first draft of concepts. After presenting you with the initial concepts, you chose two logo options and asked to see different variations of these options. We very quickly provided you with these variations, and you approved a final version. To give you a head start on your marketing efforts, I emailed you the logo files for your immediate use while we were finalizing your branding package, which includes company stationary, a corporate apparel catalog, and an apparel/labeling presentation showing how your logo translates into retail apparel. When you received the logo files, however, you jumped to conclusions assuming the process was over even though we were still working on completing your branding package. Since then, we have contacted you multiple times in an effort to resolve your confusion. You have refused to answer or reply to our calls and emails. At this point, and based on our previous experience with you, we are left wondering if you are truly unhappy with our service or if you have, once again, decided to take a different direction with your brand. We are incredibly proud of the products and services we provide our clients; which, as you can see translates into the multiple five star reviews. We would sincerely like to finish your project and provide you with your full branding package. In the mean time, we feel that this review is unjust and out of confusion and frustration rather than in response to the service we provided.
1518621135
1
I used this service for branding and logo creation and unfortunately got a very different experience than what other customers were seeing. 1000 dollars for very brief email communication and a link to files. I expected much more. I would not recommend their services for logo creation or branding purposes.
The team at Scrappy were very helpful through my first t shirt order experience and provided quality product with a quick turnaround. They answered any questions and worked diligently to make it happen, and as a result, I have placed a second order.
These folks are downright awesome. As a marketing manager at a private college, I've had to work under very tight timelines and budgets, and I've had nothing but stellar experiences over the last 3 years bringing my t-shirt and merchandise projects through Scrappy - they've met my needs and the needs of my institution over and again on price and turn-around time, and have delivered quality products with some of the best customer service I've yet to experience. A special shout out to my rep Chris Berena, who has been absolutely outstanding to work with. Thank you Scrappy, for the great work!
These guys are great! As a non profit organization every dollar counts. We love doing business with Scrappy Apparel Company because they take the time to make sure all of our questions are answered and pay attention to every detail to make sure our project is done correct the first time. If you are looking for a great company with great people look no further thank Scrappy Apparel.
Scrappy Apparel Co. was recommended to me by a friend for all my business apparel needs and I could not be more satisfied with the results and the service. They took care of me from the first email and walked me thru everything I needed from technician work shirts, to polo's, to hats. Quality products with elite service. Looking forward to working with them in the future! Thanks again!
mdi-close
We use cookies to provide the best possible service.