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Hi Dipankar, thank you for your loyalty and for voicing your concern. Yes, I agree, this situation is frustrating! Not only for customers, but on our end as well - especially at the end of the day when we're quite busy helping customers in the store. We're actually in communication with our new phone provider to remedy this problem for times when our all our staff are helping fellow customers and can't get to the phone, so my hope is that this issue will be rectified very soon. Thanks again for your loyalty, we very much appreciate your business!
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I have been a Loyal Customer w Abrams Royal Pharmacy for years due to their quality. But lately, it has been frustrating, that in spite of their Posted Hours of being open up to 7:00 pm. on Weekdays & these uncertain Covid-19 times when people couldn't use enough help from a Pharmacy, I could not get an Answer to my phone call about 10-8 mins. before their closing time and there was no place to leave a message/ Qn. at the Dallas location. I just needed a small information on my Sick baby Dog !
Ashley, Thank you so much for letting us know about your experience. It is definitely not our intention to have such a long turn around time on our compounded medications. Barring any extenuating circumstances, our normal turn-around time is 2 to 3 week-days. Our records do show that the prescription was ready in 2 business days however, it is obvious that there was a communication disconnect on our end. For future prescriptions, may I recommend we set you up with our email and/or text notification that will immediately notify you when your order is ready which can help ameliorate the problem. I have spoken with my team and we are going to upgrade our procedures for calling patients when their prescriptions are ready to make sure no one falls through the cracks. So again, thank you for letting us know about your experience so we can make procedural adjustments in order to give you a better pharmacy experience.
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Dropped prescription off, told me it would take 3-5 days to fill and they would give me call. Did not ever call to let me know it was ready. After 8 days it was ready after I called. Just frustrating when you're waiting on a medication for something serious.
Hi Frosty, Thanks for the kind words! We hope you are having a wonderful holiday season! Sorry for the late reply - Google had your review "hidden" and I didn't see it until a few minutes ago but I wanted to express our thanks, even if its a year over due :)
Michael, thank you for your feedback. Our mission at Abrams Royal Pharmacy is to provide clients with education coupled with professional judgement to help you make informed health decisions. With that in mind, most of the supplements we provide come from professional lines that contain both a higher potency and quality with their active ingredients. These products are backed by extensive research and clinical trials to ensure quantity, quality and effectiveness, so naturally, the prices of medical grade supplements and medical foods will be more than what you will see with "big box" or generic products. All of the lines we carry in our pharmacies go through a lengthy vetting process, so If you could provide me with the company you feel has been involved in criminal misbranding, I will look into the claim, and if it's true, I will personally remove the product from our shelves. Lark Swofford, RPh, FIfHI, FAARM
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Not a trustworthy pharmacy. They push expensive, non-medicinal supplements, even from companies fined for criminal misbranding. On their Facebook page they link to unscientific quacks like David "Avocado" Wolfe. Go somewhere that won't rip you off.
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