Irvine BMW reviews

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Vicki Daugherty

google

2

I personally have not visited this dealership. My son lives in OC, CA and took his car to Irvine BMW for a scheduled oil change. Im only going to comment about what happened after my son paid his bill and left the dealership. He noticed water dripping from his sunroof. He then pulled over and realized water sloshing inside the overhead light compartment. (Remembering he left his sunroof open when he walked away from his car and service department drove the car inside for the oil change, not knowing they would do a courtesy car wash) With that said, my son called back to his service writer giving him the bad news and he said Im sorry can you bring your car by for us to inspect the damage So they left the sunroof open during the car wash and then tried to vacuum up the water without even saying anything, hoping my son wouldnt notice the water. Shame on you Irvine BMW. No one from management even called him back to apologize for what had happened. I say it again, Shame on you.

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Randy B

google

3

dealer is telling people they cant get their cars until several months out but then taking delivery of very similar cars and asking if you want to buy it for $10k ABOVE MSRP.

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Allison Chan

google

5

Mike Quinn was great. Ladies, if you want to buy a car and have someone actually talk to you instead of your husband/boyfriend/friend/any male around, Mike is the one to talk to. He is respectful and actually cared that the car was for ME. Thanks, Mike!

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Rani Ibrahim

google

5

Id like to start off by saying that I had a great customer service. I did a lot of car shopping and went to so many car dealers and talked to so many people but this place had the best customer service and helped me reach my goal with the car I really wanted. The guy that helped me was mike he went above and beyond to help me get the best deal. If youre looking for someone great that works at BMW at this place ask for mike! He will make sure you reach your goal and get the best deal. Thank you Mike for all the hard work!

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Jordan Sarette

google

1

This dealer sold a vehicle while concealing information that later caused a voiding of the factory warranty due to "DME tampering" that had catless downpipes installed without disclosing it. Irvine BMW took in F90 M5 on lease return which I then purchased thereafter. I later found out they flunked the vehicle from the CPO program because they discovered the vehicle had been subjected to performance tuning. They kept this information to themselves and failed to make it clear to prospective buyers or report their findings to BMW of North America until after I paid full market value for the vehicle and had it trucked to me half way across the country. The M5 was unloaded off the transport truck running moderately rough at idle, and would misfire badly under any load at all resulting in a drivetrain malfunction and engine output hindered so severely the vehicle was unsafe to drive. After having the vehicle checked out it was obvious why, it was due to coolant spilled in the injector/coil wells of cylinders #3/4 due to a sloppy top off of the low pressure cooling system for the charge air cooling. Not long after I purchased it BMW of North America was finally told about the information Irvine BMW had known for months and BMW NA responded by voiding the factory warranty on the vehicle due to the performance modifications Irvine BMW documented it was subjected to while out on lease. I would have -NEVER- purchased the car at all, much less at full market value if Irvine BMW had been honest when selling the vehicle and disclosed they knew the vehicle was a ticking timebomb. Now I have a car with a voided warranty, that god only knows who tuned it and what was done to it, because Irvine BMW willfully concealed this information to secure the best sale price possible. When questioned on this matter they refused to go on the record and the individual I was speaking with that stated what and when they found what they did was no longer available. I opened an investigation with BMW of North America who found Irvine BMW failed to report the data of relevance in a timely manner, and while they expressed understanding for the situation, they affirmed they would not lift the voided warranty as the vehicle was tampered with. In the end I was out a considerable sum of money to repair a vehicle I had just paid nearly $90k for that was unloaded off the transport truck with two dead cylinders. I had to replace 2 fuel injectors, 2 ignition coils and all 8 spark plugs to get it running properly again.